1. How often are safety drills conducted at VivoCity?
Safety drills are conducted regularly at VivoCity, with varying frequency depending on the type of drill. Fire drills are conducted once every three months, while evacuation drills and lockdown drills are conducted once a year. Additional safety exercises may also be conducted as deemed necessary by management.
2. Are there designated evacuation routes in case of emergencies?
There are usually designated evacuation routes in public buildings and spaces, which are clearly marked with signs and arrows. In case of an emergency, it is important to follow these designated routes to safely evacuate the area.In some cases, there may also be multiple evacuation routes for different situations or locations within a building. For example, a fire escape route may be used for fires on lower floors while a rooftop evacuation route may be used for fires on upper floors.
It is important to familiarize yourself with these designated evacuation routes and practice using them during emergency drills. If you are unfamiliar with the evacuation routes in a particular building or space, ask someone for help or guidance in finding them.
3. What measures does VivoCity have in place to prevent fire hazards?
VivoCity has several measures in place to prevent fire hazards, including:
1. Fire Detection and Alarm Systems: VivoCity is equipped with state-of-the-art fire detection and alarm systems that can detect smoke, heat or flames.
2. Sprinkler Systems: The mall has a sprinkler system installed throughout the building to quickly suppress any fire that may occur.
3. Emergency Exits and Evacuation Routes: The mall has clearly marked emergency exits and evacuation routes that are well-lit and easily accessible in case of a fire.
4. Regular Inspections and Maintenance: VivoCity conducts regular inspections and maintenance of all fire safety equipment to ensure they are in good working condition.
5. Fire Safety Drills: The mall conducts regular fire safety drills to educate employees and tenants on what to do in case of a fire emergency.
6. Trained Staff: All staff members are trained in basic fire safety procedures, evacuation protocols, and how to use firefighting equipment.
7. Fire Safety Signage: There are clear signs placed throughout the mall indicating the locations of emergency exits, firefighting equipment, and evacuation routes.
8. No Smoking Policy: VivoCity strictly enforces a no smoking policy within the mall premises to reduce the risk of fires caused by cigarette butts or lighters.
9. Fire Retardant Materials: All materials used for construction or decoration in the mall are fire retardant, reducing the risk of accidental fires.
10. Cooperation with Local Authorities: VivoCity works closely with local authorities such as the Singapore Civil Defense Force (SCDF) to ensure that all necessary fire safety regulations are met.
4. Are visitors required to go through metal detectors before entering the mall?
It depends on the policies of each individual mall. Some malls may require visitors to go through metal detectors for security reasons, while others may not have this requirement. It is best to check with the specific mall you plan on visiting to see what their policies are.
5. How accessible are emergency exits in case of a need for immediate evacuation?
The accessibility of emergency exits varies depending on the location and design of the building. However, in most cases, emergency exits are well-marked and easily accessible in case of a need for immediate evacuation. They are usually located near stairwells or at the end of hallways, and there are often signs pointing towards them to guide people to the nearest exit. Emergency exits are also typically kept clear of obstructions so that they can be easily accessed in case of an emergency. In some buildings, there may also be multiple emergency exits to allow for quicker evacuation in case of large crowds or blocked exits. Overall, while the exact accessibility may vary, emergency exits are designed to be easily accessible in case of an urgent need for evacuation.
6. Does VivoCity have a dedicated team for handling first aid situations?
Yes, VivoCity has a dedicated team of trained first aid responders to handle first aid situations. The team consists of security personnel and staff from the mall management office who are equipped with basic first aid knowledge and skills. In case of emergency, visitors can approach any staff or security personnel for assistance.
7. Are there designated smoking areas within the mall premises?
Yes, there are designated smoking areas within the mall premises. These areas are typically found in designated outdoor areas such as balconies or terraces, and they can also be found in some restaurants with outdoor seating options. These designated smoking areas are marked with signs and ashtrays for convenience.
8. What safety measures are taken to ensure air quality and ventilation in the mall?
The mall will have a ventilation system in place that uses air filters to remove pollutants from the air. Regular maintenance and cleaning of these filters will be conducted to ensure efficient air quality control. In addition, the following safety measures will also be implemented:
1. Adequate Air Circulation: The mall’s ventilation system is designed to provide sufficient air circulation throughout the building. This ensures that fresh air is constantly being brought in and stale air is being removed, promoting better indoor air quality.
2. Use of HEPA Filters: High Efficiency Particulate Air (HEPA) filters are used in the ventilation system to capture and remove fine particles, such as allergens and pollutants, from the air.
3. Properly Maintained Ventilation System: Regular maintenance and cleaning of the ventilation system will be conducted to ensure its proper functioning and effectiveness in removing pollutants from the air.
4. Monitoring CO2 Levels: Carbon dioxide (CO2) levels in the mall will be regularly monitored to ensure they do not exceed safe levels. Elevated levels of CO2 can indicate poor ventilation and may lead to health issues.
5. Smoke-Free Environment: Smoking will not be permitted inside the mall premises to prevent second-hand smoke from affecting customers’ health.
6. Use of Non-Toxic Building Materials: Non-toxic building materials will be used during construction and renovation of the mall to minimize indoor air pollution caused by volatile organic compounds (VOCs).
7. Indoor Plants: Indoor plants act as natural air purifiers by absorbing pollutants and releasing oxygen into the air. The mall will have a designated area for indoor plants, creating a healthier environment for shoppers.
8. Emergency Ventilation Plan: An emergency ventilation plan will be in place in case of any toxic or hazardous substance release inside the mall premises. This plan will include procedures for evacuating shoppers and workers safely while minimizing exposure to harmful substances.
9. Regular Inspections: Routine inspections of the mall’s ventilation system will be conducted to ensure that it is functioning properly and meeting safety standards for air quality.
Overall, proper ventilation and air quality control measures will be prioritized in the mall to create a safe and healthy shopping environment for everyone.
9. Is there a CCTV surveillance system in place for security purposes?
15. Which security measures are in place to prevent break-in or theft on the premises?17. How often are security systems and protocols reviewed and updated to ensure effectiveness?
21. Are visitors required to provide identification before entering the property?
23. What communication methods are used to communicate emergency situations or safety alerts to staff and visitors?
26. Are there designated safe areas on the premises in case of a natural disaster or emergency situation?
29. Is there a process for conducting background checks on employees and contractors with access to sensitive areas of the building?
32. Are there trained first aid responders on site, and if so, how many and what certifications do they hold?
10. How strictly is social distancing enforced within the mall premises?
The strictness of social distancing enforcement within the mall premises may vary depending on the policies and rules set by the mall management. In general, most malls have designated staff or security personnel to monitor and remind visitors to maintain a safe distance from others. Some malls also have markers on the floor to indicate proper distancing and may have limited capacity measures in place to ensure social distancing can be followed. However, ultimately it is up to individuals to follow the guidelines and practice social distancing while in the mall.
11. What is the protocol for dealing with lost children or adults within VivoCity?
VivoCity has a Lost and Found counter located on level 1, near the Customer Service Desk. If a child or adult is lost within VivoCity, the following protocol should be followed:
1. Stay calm and assess the situation.
2. If the lost person is a child, look around for any signs of the parent or guardian nearby.
3. Inform any nearby staff or security personnel about the situation.
4. If you are unable to locate the parent or guardian, take the lost person to the Lost and Found counter on level 1.
5. At the Lost and Found counter, provide a description of the lost person and any relevant information that may help in locating their family or friends.
6. The staff at the Lost and Found counter will assist in making announcements over VivoCity’s PA system to notify their family or friends.
7. In case of an emergency, such as a missing child without a parent or guardian present, inform security immediately.
8. Security personnel will conduct a thorough search of the mall premises and also contact local authorities for assistance if necessary.
9. When the lost person is reunited with their family or friends, report back to Security for documentation purposes.
VivoCity also encourages visitors to take precautions such as having emergency contact information on hand or writing it on a wristband for children to wear while visiting the mall.
In cases where an adult with special needs (e.g., elderly persons with dementia) is lost within VivoCity, immediate assistance from security will be provided while contacting their family members using any available emergency contact information given during registration at VivoCity mall information counters. Visitors can approach our Experience Ambassadors stationed throughout VivoCity for assistance as well.
VivoCity strives to ensure that all cases of lost children and adults are handled promptly and efficiently in order to ensure everyone’s safety and well-being within our premises.
12. Are there any restrictions on bringing outside food or beverages into the mall?
It depends on the individual mall’s policies. Some malls may allow outside food and beverages, while others may have restrictions or prohibit it entirely. It is best to check with the mall directly before bringing outside food or beverages.
13. Does the mall have a policy regarding appropriate attire for visitors?
Yes, most malls have a dress code policy that visitors are expected to adhere to. This may vary from mall to mall, but generally, visitors are expected to be dressed appropriately and not wear clothing that is offensive or disruptive. For example, many malls prohibit wearing clothing with explicit language or images, as well as overly revealing or offensive attire. It is best to check with the individual mall’s policies before visiting to ensure compliance.
14. What safety precautions are taken during crowded events or sales at VivoCity?
When there is a crowded event or sale at VivoCity, the management will usually take the following safety precautions:1. Crowd Control Measures: To avoid overcrowding and maintain a safe environment, the mall may limit the number of people allowed to enter the event area or specific stores at a time. They may also have designated entry and exit points to manage the flow of crowds.
2. Security Personnel: Trained security personnel will be deployed throughout the mall during crowded events to monitor and manage any safety concerns.
3. Evacuation Plans: In case of an emergency, VivoCity has detailed evacuation plans in place to ensure the safety of all visitors.
4. Fire Safety Precautions: The mall has fire safety measures such as sprinkler systems, fire alarms, and fire exits in place to prevent and mitigate any potential fire hazards.
5. First Aid Stations: First aid stations will be set up during crowded events for immediate medical attention if needed.
6. Regular Sanitization: In light of the COVID-19 pandemic, VivoCity follows strict sanitization protocols to maintain a clean and hygienic environment for all visitors.
7. Compliance with Government Guidelines: The mall strictly adheres to government guidelines for crowd control and safety during events or sales, including temperature checks, contact tracing, wearing masks, etc.
8. Awareness campaigns: During crowded events or sales, Vivocity may conduct awareness campaigns through announcements and posters to remind visitors about maintaining safe distancing and other safety measures.
9. Constant Monitoring: Mall management constantly monitors the crowd density at various areas using CCTV cameras to take prompt action in case of any safety breach.
10. Regular Staff Training: All staff members are trained on emergency procedures and are equipped with knowledge on how to handle unexpected situations safely.
15. Are there any designated quiet or rest areas within the mall for visitors who may feel unwell or overwhelmed?
Most malls do not have designated quiet or rest areas specifically for visitors who may feel unwell or overwhelmed. However, most malls do have seating areas and benches throughout the mall where visitors can sit and take a break. In addition, many larger malls may have a designated nursing or family room where visitors can relax and take care of their personal needs. If you are feeling unwell or overwhelmed while at a mall, it is best to inform a staff member or security guard who may be able to assist you in finding a suitable place to rest.
16. How frequently are escalators and elevators inspected and maintained for safety issues?
Escalators and elevators must be inspected and maintained on a regular basis to ensure they are safe for use. The frequency of these inspections and maintenance activities may vary depending on the specific regulations in a particular country or region, as well as the age and usage of the escalator or elevator.
In general, most countries have regulations requiring escalators and elevators to be inspected annually by a certified technician. Some locations may require more frequent inspections, such as every six months or even quarterly. Elevators that are used heavily, such as in high-rise buildings, may also require more frequent inspections.
Regular maintenance is also necessary to keep escalators and elevators in safe working condition. This can include tasks such as lubrication of moving parts, checking for wear and tear, and conducting performance tests to ensure proper operation.
It is important for building owners to follow the recommended inspection and maintenance schedules to prevent accidents or malfunctions. In addition, any reported safety issues should be addressed immediately by qualified technicians. Building owners should also post inspections records in the elevator or near the escalator for public viewing.
17. Can visitors easily locate emergency contact numbers within the mall in case of an emergency situation?
18. Are emergency exits clearly marked and easily accessible throughout the mall?19. Are there designated areas for individuals with disabilities to access and navigate within the mall?
20. Does the mall have a system in place for handling lost children or missing individuals?
18. What steps does VivoCity take to ensure proper sanitation and cleanliness in common areas such as restrooms and seating areas?
VivoCity has a team of trained cleaning staff who work throughout the day to ensure that all common areas, including restrooms and seating areas, are clean and well-maintained. They follow strict cleaning schedules and use sanitizing products to disinfect surfaces. Some specific steps taken by VivoCity include:
1. Regular cleaning: Restrooms and seating areas are cleaned multiple times a day using specialized equipment such as vacuum cleaners, mops, and disinfectants.
2. Deep-cleaning: Apart from regular cleaning, deep-cleaning is also conducted at regular intervals to sanitize all touchpoints and surfaces.
3. Use of high-quality products: VivoCity uses high-quality cleaning products that are certified safe for use in public spaces.
4. Proper waste management: All rubbish bins in common areas are regularly emptied to avoid any overflow or spills.
5. Signage: Signage is displayed in restrooms and other common areas to remind visitors of the importance of hygiene, such as handwashing and disposing of waste properly.
6. Hand sanitizers: Hand sanitizers are provided in various locations around the mall for visitors to use before and after using restroom facilities or sitting in communal seating areas.
7. Monitoring: The cleanliness of common areas is regularly checked by supervisory staff to ensure proper maintenance standards are met.
8. Staff training: All cleaning staff undergo extensive training on proper sanitation procedures and protocols to maintain high levels of cleanliness at all times.
9. Feedback mechanisms: Visitors can provide feedback on the cleanliness of restrooms through feedback forms located in each restroom or through online channels such as social media or email.
By implementing these measures, VivoCity strives to maintain a clean and hygienic environment for all its visitors.
19.Can visitors safely store their belongings while shopping, such as bags and strollers?
It depends on the specific store or shopping center. Some places may have lockers or coat check services available for visitors to store their belongings, while others may not have any designated storage options. It is best to inquire with the store or shopping center beforehand to see what options are available for storing belongings.
20.Does VivoCity provide accessibility options for individuals with disabilities or special needs?
Yes, VivoCity provides various accessibility options for individuals with disabilities or special needs. These include:
1. Wheelchair Accessibility: VivoCity has ramps, elevators, and wheelchair-friendly restrooms to make it easier for wheelchair users to navigate the mall.
2. Reserved Parking Spaces: There are reserved parking spaces for vehicles displaying disabled signs in all car parks at VivoCity.
3. Assistance Dog-Friendly Mall: Service animals are allowed in the mall, making it easier for individuals with visual impairments or other disabilities to navigate.
4. Braille Signage and tactile ground surface indicators (TGSI): Braille signage is available throughout the mall, and TGSI is installed at key locations to assist visually impaired visitors.
5. Special seating areas: There are designated seating areas for individuals with disabilities or elderly visitors who may need a break while shopping.
6. Accessible Restrooms: The mall has accessible restrooms equipped with grab bars and ramps for wheelchair users.
7. Assistive Listening Systems (ALS): ALS devices are available for loan at the Customer Service Counter on Level 1 of VivoCity for individuals with hearing impairments.
8. Changing Places Restroom: A Changing Places restroom is available on Level 1 near the restrooms next to Jumbo Seafood restaurant, which caters specifically to individuals with severe disabilities who require additional space and assistance.
9. Priority Queues: Individuals with disabilities or special needs can request for priority queues at customer service counters of participating stores within the mall.
10. Special Events and Programs: VivoCity regularly hosts events and programs that cater to individuals with special needs, such as sensory-friendly events for children on the autism spectrum.
Overall, VivoCity strives to be an inclusive and accessible mall for all visitors, regardless of their abilities or needs.