1. What measures have been taken by Peninsula Plaza management to ensure the safety and health of customers during the COVID-19 pandemic?
The following measures have been taken by Peninsula Plaza management to ensure the safety and health of customers during the COVID-19 pandemic:
1. Increased cleaning and sanitization: Peninsula Plaza has increased the frequency of cleaning and sanitization in all common areas, especially high-touch surfaces such as door handles, elevator buttons, and handrails.
2. Mandatory mask-wearing: All customers entering Peninsula Plaza are required to wear a mask at all times. This is strictly enforced by security personnel at the entrance points.
3. Temperature checks: Temperature checks are conducted at all entry points of Peninsula Plaza. Anyone with a temperature higher than 37.5 degrees Celsius will not be allowed to enter.
4. Hand sanitizer stations: Hand sanitizer stations have been set up at various locations throughout the mall for customers to use.
5. Social distancing measures: Floor markers and signage have been placed throughout the mall to remind customers to maintain a safe distance of at least 1 meter from others.
6. Limited capacity: To ensure social distancing, Peninsula Plaza has implemented a limited capacity policy where only a certain number of customers are allowed inside the mall at one time.
7. Regular ventilation: The mall’s ventilation system has been checked and maintained regularly to ensure proper air circulation.
8. Protective barriers: Transparent acrylic barriers have been installed at cashier counters, information desks, and concierge desks as an added protection for both customers and staff.
9. Contactless payments: Customers are encouraged to use contactless payment methods whenever possible to minimize physical contact.
10. Health declaration forms: Customers are required to fill out health declaration forms upon entering the mall, stating that they do not have any symptoms related to COVID-19 or have come into close contact with anyone who has tested positive for the virus.
11.Restroom hygiene: Restrooms are cleaned and sanitized frequently throughout the day, with extra attention given to high-touch surfaces like doorknobs, faucets, and hand dryers.
12. Education and training: All mall staff have undergone training on COVID-19 safety measures and protocols, including proper use of personal protective equipment (PPE) and maintaining personal hygiene.
13. Regular monitoring: Peninsula Plaza management regularly monitors and updates its safety measures based on the latest guidelines from local health authorities to ensure the continued safety of customers.
2. Are hand sanitization stations readily available throughout the mall, particularly in high traffic areas like the entrances and restrooms?
3. Are store employees regularly reminding customers to sanitize their hands before and after entering stores?4. Are the bathrooms and common areas being regularly cleaned and disinfected throughout the day?
5. Are there visible markers or signs promoting social distancing in common areas like food courts and seating areas?
6. Are stores limiting the number of customers allowed inside at one time and enforcing social distancing measures within their respective spaces?
7. Have any specific measures been put in place for high-touch areas like escalator handrails, elevator buttons, and door handles?
8. Is there a mask policy in place for all shoppers and employees within the mall? Are masks readily available for those who may not have one?
9. Are there procedures in place for handling situations where a customer or employee presents COVID-19 symptoms while in the mall?
10. What is the protocol for handling potential exposure to COVID-19 within the mall? Is there a plan for closure or deep cleaning if necessary?
3. How often are common areas such as elevators, escalators and seating areas sanitized?
The frequency of sanitizing common areas can vary depending on the specific business or building. However, in general, most places will sanitize high-touch surfaces such as elevators, escalators, and seating areas at least once a day. Some businesses may also have staff designated to regularly clean and disinfect these areas throughout the day.
4. Is wearing a mask mandatory for all visitors in Peninsula Plaza?
As of 1 June 2020, it is mandatory for all visitors to wear a mask within Peninsula Plaza. This measure is in line with the Singapore government’s efforts to curb the spread of COVID-19 and ensure the safety of all individuals in public places. Visitors who do not comply may be refused entry into certain premises within Peninsula Plaza or face penalties under the Infectious Diseases Act.
5. Are there any social distancing guidelines or markers in place to ensure safe distance between customers?
Yes, there may be social distancing guidelines and markers in place to ensure safe distance between customers. These measures may include markers on the floor to indicate proper spacing, limiting the number of customers allowed inside at one time, and encouraging customers to maintain a safe distance from each other. Some businesses may also have plexiglass barriers or additional safety measures in place.
6. What is being done to limit crowds in stores and maintain a safe shopping experience for visitors?
The following measures are being implemented to limit crowds and maintain a safe shopping experience for visitors in stores:
1. Implementation of capacity limits: Stores are limiting the number of customers allowed inside at one time, based on the size and layout of the store. This helps to reduce overcrowding and ensures that social distancing guidelines can be followed.
2. Markings for social distancing: Many stores have marked out designated areas for customers to stand in while waiting in line or browsing products. These markings ensure that individuals maintain a distance of at least 6 feet from each other.
3. One-way aisles: Some stores have designated one-way aisles to help control the flow of traffic and prevent customers from getting too close to each other while shopping.
4. Plexiglass barriers: Many retailers have installed plexiglass barriers at checkout counters and customer service desks to provide an added layer of protection between staff and customers.
5. Hand sanitizer stations: Hand sanitizer stations are placed throughout the store for customers to use, especially at high-touch points such as entrances, checkout counters, and self-checkout kiosks.
6. Enhanced cleaning protocols: Stores are increasing the frequency of cleaning and sanitizing high-touch surfaces such as door handles, shopping carts, and credit card machines.
7. Encouraging online shopping: Retailers are promoting online shopping options to minimize foot traffic in stores and offer contactless delivery or curbside pickup services.
8. Mandatory face coverings: Some states or retailers have made it mandatory for customers to wear face coverings while inside stores to reduce the spread of COVID-19.
9. Employee training: Employees are trained on proper hygiene practices and instructed on how to enforce safety measures with customers, such as reminding them about social distancing guidelines.
10. Public health signage: Stores have posted signs throughout the store reminding customers about safety protocols such as wearing masks, maintaining social distance, and washing hands frequently.
7. Are temperature checks being conducted at the mall entrances?
Many malls have implemented temperature checks as part of their health and safety measures during the COVID-19 pandemic. However, this may vary depending on the mall and its location. It is best to contact the specific mall you plan on visiting to inquire about their current protocols and procedures.
8. Are there any restrictions on the number of people allowed in stores at one time to avoid overcrowding?
Many stores have implemented policies for limiting the number of customers allowed in at one time to avoid overcrowding. Some may have specific restrictions based on the physical size of the store or local regulations, while others may base it on social distancing guidelines. It is best to check with each individual store or location for their specific policies and guidelines.
9. Are staff members required to undergo regular health screenings and wear personal protective equipment (PPE) while working?
It is likely that staff members in healthcare facilities are required to undergo regular health screenings, such as temperature checks, and wear PPE while working. These measures are put in place to help prevent the spread of illnesses between staff members and patients. The specific guidelines for health screenings and PPE may vary depending on the facility and state regulations. Some common types of PPE that healthcare workers may be required to wear include masks, gloves, gowns, and face shields.
10. How is the food court managing safety and hygiene given it is a high traffic area within the mall?
11. Do you offer any special promotions or deals for food court tenants to attract more customers?12. How do you handle customer complaints or feedback related to food quality or service in the food court?
13. Can you tell me about any sustainability initiatives that the food court has implemented, such as using eco-friendly packaging or partnering with local farmers?
14. Are there any plans to expand the food court in the future? If so, what type of cuisines or restaurants are you looking to add?
11. Are there any contactless payment options available at stores and restaurants in Peninsula Plaza to reduce physical contact with cash?
Yes, many stores and restaurants in Peninsula Plaza offer contactless payment options such as credit/debit card tap, mobile wallet (e.g. Apple Pay, Google Pay), and QR code payments to reduce physical contact with cash. It is always best to check with individual stores and restaurants beforehand to confirm their accepted forms of payment.
12. Have any training sessions been conducted for staff members on proper health and safety protocols during this time?
– Yes, as an organization we take the health and safety of our staff very seriously. We have conducted multiple training sessions for our staff members on proper health and safety protocols during this time. These trainings included information about hand hygiene, wearing masks and gloves, maintaining physical distancing, and cleaning and disinfecting procedures. We also provided our staff with resources and materials to refer to for guidance on these protocols. In addition, we continue to regularly communicate updates and reminders about health and safety procedures to ensure the well-being of our staff members.
13. Is there a designated quarantine or isolation area within Peninsula Plaza for suspected COVID-19 cases?
The management of Peninsula Plaza has not made any public announcements about a designated quarantine or isolation area for suspected COVID-19 cases within the building. It is advised to contact the management directly for more information on their safety protocols and measures in case of suspected cases.
14. Do stores have a maximum capacity limit displayed outside their entrance area for customers to see before entering?
It depends on the specific store and local regulations. Some stores may have a maximum capacity limit displayed outside their entrance, while others may not. It is best to check with the store or look for any posted signage before entering. Additionally, some places may have capacity limits in place due to COVID-19 restrictions, so it is important to follow any guidelines and protocols in place for that particular location.
15. How are ventilation systems being maintained within the mall to ensure clean air circulation for visitors?
1. Regular cleaning and maintenance: Mall authorities ensure regular cleaning and maintenance of ventilation systems, including air filters, fans, ducts, and vents.
2. Professional inspection: They hire professional HVAC technicians to inspect the ventilation systems periodically to check for any issues or damages that need to be addressed.
3. Upgraded filtration systems: Many malls have upgraded their HVAC systems with high-efficiency air filters that can effectively trap smaller particles such as dust, pollen, and bacteria.
4. Increased outdoor air intake: To improve ventilation and increase the supply of fresh air, some malls have increased the amount of outdoor air intake for their HVAC systems.
5. Use of air purifiers: Some malls have installed portable air purifiers in common areas and restrooms to supplement their existing ventilation system.
6. UV-C light treatment: UV-C lights are known to kill viruses and bacteria in the air. Some malls have installed them in their HVAC system to further disinfect the circulated air.
7. Adequate humidity levels: Maintaining adequate humidity levels is important for healthy indoor air quality. Malls monitor and control humidity levels to prevent mold growth in their ventilation systems.
8. Regular replacement of filters: Old, clogged filters can decrease the efficiency of ventilation systems and reduce indoor air quality. Malls make sure to replace filters regularly according to manufacturer’s recommendations.
9. Proper maintenance of exhaust fans: Exhaust fans help remove polluted indoor air from restrooms and kitchen areas. Malls ensure that these fans are functioning properly through regular inspections and maintenance.
10. Collaboration with HVAC experts: Malls may collaborate with HVAC experts or consult industry guidelines for best practices to maintain proper air circulation within the facility.
11. Implementation of occupancy limits: In crowded areas such as food courts or theaters, malls may limit occupancy levels to maintain proper distancing between visitors and improve indoor air quality.
12. Regular disinfection procedures: Mall authorities may implement regular disinfection procedures to clean and sanitize ventilation systems to prevent the spread of germs and viruses.
13. Use of natural ventilation: Some malls may have natural ventilation systems that allow for fresh outdoor air to circulate within the facility, reducing the reliance on mechanical HVAC systems.
14. Placement of indoor plants: Some malls may incorporate indoor plants in their common areas to improve air quality by naturally filtering pollutants from the air.
15. Monitoring air quality: Malls may invest in air quality sensors and monitors to continuously monitor and maintain good indoor air quality within their premises.
16. What emergency response protocols are in place in case of an outbreak or suspected cases within the mall premises?
The specific emergency response protocols may vary depending on the location and management of the mall, but a general overview of possible protocols could include:
1. Immediate notification to local health authorities: In case of an outbreak or suspected cases within the mall premises, the management should immediately notify the local health authorities for guidance and support.
2. Isolation and quarantine areas: The mall should designate specific areas where suspected cases can be safely isolated from others while waiting for medical assistance. These areas should have proper ventilation, hygiene facilities, and supplies for those in isolation.
3. Contact tracing: The management should work with local health authorities to conduct contact tracing to identify individuals who may have been in close contact with the suspected cases. These individuals may need to be monitored and tested for COVID-19.
4. Deep cleaning and disinfection: Once the cases have been identified and removed from the premises, the mall should undergo a thorough deep cleaning and disinfection of all common areas and high-touch surfaces.
5. Temporary closure or reduced operating hours: Depending on the severity of the outbreak, the mall may need to temporarily close or reduce its operating hours to prevent further spread of the virus.
6. Communication with tenants and customers: The mall management should communicate regularly with tenants and customers about any confirmed cases within the premises, as well as any measures being taken to ensure their safety.
7. Compliance with government regulations: The mall is responsible for ensuring compliance with any government regulations related to outbreaks or suspected cases, such as mandatory closures or restrictions on occupancy levels.
8. Monitoring employees’ health: The management should monitor employees’ health regularly and require them to stay home if they show any symptoms of COVID-19.
9. Training employees on prevention measures: All employees should receive training on proper hygiene practices, social distancing guidelines, use of personal protective equipment (PPE), and other measures recommended by health authorities.
10. Continuity planning: The mall management should have a continuity plan in place to address any potential disruptions caused by an outbreak, such as staff shortages or supply chain disruptions.
Overall, the key to successfully managing an outbreak within a mall is cooperation with local health authorities and clear communication with tenants and customers. Additionally, following strict hygiene and safety protocols can help to prevent or contain outbreaks within the premises.
17. Is there an on-site medical facility available at Peninsula Plaza for emergencies or first aid treatments if needed?
There is no on-site medical facility available at Peninsula Plaza. In case of emergencies or first aid treatments, visitors can approach the security personnel for assistance. There are also various clinics and hospitals nearby that can provide medical care if needed.
18. Have any additional cleaning or disinfection procedures been put in place since the pandemic started?
Yes, many businesses and organizations have implemented additional cleaning and disinfection procedures since the pandemic started. This may include more frequent cleaning of high-touch surfaces, using specialized cleaning products recommended by health authorities, implementing social distancing measures to limit contact between individuals, and providing hand sanitizer or other hygiene supplies for employees and customers. Some businesses may also conduct regular temperature checks or require employees to wear personal protective equipment while working. The specific procedures will vary depending on the type of business or organization and local guidelines.
19. Are employees regularly reminded to wash their hands and follow good hygiene practices?
20. Does the company provide hand sanitizer or other cleaning supplies for employees to use?21. Are sick employees encouraged to stay home and not come into work?
22. Is there a plan in place to handle a potential outbreak within the workplace?
23. Has the company implemented social distancing measures, such as rearranging work spaces and limiting group gatherings?
24. Are employees educated on how to properly wear and use personal protective equipment (PPE) if necessary?
25. Is there a designated point person or team responsible for monitoring and implementing safety measures related to COVID-19?
20. How is the mall addressing concerns and feedback from customers regarding safety and health measures?
The mall is continuously monitoring and evaluating the situation to ensure that customer concerns and feedback are being addressed effectively. Some of the measures that the mall has implemented include:
1. Regular communication: The mall management regularly communicates with customers through various channels, such as social media, email, and website updates, to provide them with information on safety and health measures being implemented.
2. Customer feedback forms: The mall has also set up customer feedback forms that allow customers to share their concerns or suggestions regarding safety measures in the mall.
3. Health and safety guidelines: The mall has clearly displayed health and safety guidelines throughout the premises, reminding customers to sanitize their hands, wear masks, and maintain social distancing.
4. Training for staff: All staff members have undergone training on new safety measures and protocols to ensure that they can address any concerns or questions raised by customers.
5. Contactless payments: The mall has encouraged contactless payments to minimize physical contact between customers and staff.
6. Regular sanitization: The mall management has increased the frequency of cleaning and disinfecting high-touch areas such as escalators, handrails, door handles, etc., to help reduce the risk of infection.
7. Crowd control measures: To maintain social distancing, the mall has implemented crowd control measures such as limiting occupancy levels in stores and queuing systems for popular stores.
8. Collaborations with experts: The mall has collaborated with experts in public health to develop effective strategies for maintaining a safe environment for customers during this time.
9. Flexibility in policies: In case a customer feels uncomfortable or unsafe while shopping at the mall, they have been advised to contact customer service for assistance. Additionally, policies have been adapted to accommodate customer requests related to rescheduling appointments or returns/exchanges.
By regularly assessing customer feedback and implementing additional safety measures when necessary, the mall aims to create a safe and comfortable environment for all its visitors during this challenging time.