1. What safety measures are in place for shoppers at Orchard Central during peak hours?
During peak hours, Orchard Central implements the following safety measures for shoppers:
1. Crowd Control: The mall monitors and limits the number of people entering the mall to prevent overcrowding and maintain safe distancing measures.
2. Temperature Screening: All shoppers are required to have their temperature checked before entering the mall.
3. Mandatory Mask Wearing: Shoppers must wear masks at all times while in the mall premises.
4. Safe Distancing Measures: The mall has marked out safe distancing markers in common areas, such as queues at stores and lift lobbies, to remind shoppers to keep a distance of at least 1 meter from others.
5. Regular Sanitization: High touch surfaces such as escalator railings, lift buttons, and restroom facilities are regularly sanitized throughout the day.
6. Hand Sanitizer Stations: Hand sanitizer stations are available at various locations within the mall for shoppers to disinfect their hands.
7. Increased Cleaning Frequency: The mall has increased its cleaning frequency for common areas and facilities.
8. Health-Declaration Requirements: Shoppers may be required to complete a health declaration form before entering certain stores or participating in certain activities within the mall.
9. Contact Tracing: The mall may implement contact tracing by requiring shoppers to check-in using TraceTogether or other contact tracing methods when entering certain stores or participating in activities within the mall.
10. Safety Reminders: The mall displays safety reminders throughout its premises through posters and digital screens to remind shoppers of safe practices and measures in place.
11. Enforcement Measures: Security personnel may be stationed at entrances and common areas to ensure that shoppers comply with safety measures such as wearing masks and safe distancing rules.
Overall, these safety measures aim to create a safe shopping environment for all visitors during peak hours at Orchard Central.
2. Are there designated emergency exits and evacuation procedures in case of fire or other emergencies at Orchard Central?
Orchard Central has designated emergency exits and evacuation procedures in place in case of fire or other emergencies. There are clearly marked exit signs throughout the mall, leading to the nearest exit points. In addition, there are also announcements made over the public address system in case of an emergency.3. Are there fire extinguishers and other firefighting equipment available at Orchard Central?
Yes, there are fire extinguishers and other firefighting equipment located throughout Orchard Central. They are strategically placed around the mall for easy access in case of a fire emergency.
4. Is there a designated assembly point for customers and staff in case of an evacuation at Orchard Central?
Yes, there is a designated assembly point for customers and staff in case of an evacuation at Orchard Central. The assembly point is located outside the main entrance of the mall on Orchard Road.
5. Does Orchard Central conduct regular drills for emergency situations?
Orchard Central conducts regular drills for emergency situations to ensure that both their employees and visitors are aware of the evacuation procedures and know how to respond in case of an emergency. These drills may include fire or earthquake drills, and they are typically conducted during off-peak hours to minimize disruption to business operations.
6. Are there security personnel trained in responding to emergencies at Orchard Central?
Yes, there are security personnel stationed at various points throughout Orchard Central who are trained to respond to emergencies. They undergo regular training and collaborate closely with local authorities to ensure effective response during any type of emergency situation.
7. What measures does Orchard Central have in place to prevent or mitigate potential emergencies?
Orchard Central has various measures in place to prevent or mitigate potential emergencies. These include regular maintenance checks on safety equipment, such as fire alarms, sprinkler systems, and CCTV cameras; enforcing strict safety protocols for stores and tenants; conducting training sessions for employees on how to handle emergencies; and having a dedicated team responsible for monitoring potential risks within the mall. Additionally, Orchard Central also conducts regular risk assessments and emergency drills to identify any potential risks and improve their emergency response procedures.
3. How often are maintenance checks done on escalators and elevators in Orchard Central to ensure customer safety?
Maintenance checks on escalators and elevators in Orchard Central are typically done on a daily basis. This includes checking for any malfunctions or abnormalities, such as strange noises, jerky movements, or uneven leveling. In addition, more thorough inspections are usually conducted on a weekly or monthly basis to ensure all components are functioning properly and to identify and address any potential issues before they become major problems.
4. Are there any security guards patrolling the premises of Orchard Central to ensure a safe shopping environment?
While we cannot confirm the specific security measures in place at Orchard Central, it is common for shopping malls to have security guards patrolling the premises to ensure a safe shopping environment for patrons. We recommend checking with the mall’s management or website for more information on security measures.
5. Is there an onsite clinic or first aid station at Orchard Central in case of accidents or injuries?
Yes, Orchard Central has an onsite clinic located on the 10th floor (Suite #10-09) called The Clinic @ O.C. which provides primary healthcare services including acute medical care, chronic disease management, minor surgical procedures and health screenings. In case of emergency or serious injuries, there are also nearby hospitals such as Mount Elizabeth Hospital and Paragon Medical Centre within a few minutes’ walk from Orchard Central.
6. Are there designated smoking areas within the premises of Orchard Central to prevent second-hand smoke exposure to non-smokers?
Yes, Orchard Central has designated smoking areas located at the Level 11 outdoor terrace and Level 8 outdoor roof garden. These areas are marked with designated signage and are equipped with ashtrays to prevent littering. Smoking is strictly prohibited in all other areas of the mall to ensure non-smokers are not exposed to second-hand smoke.
7. How does Orchard Central ensure proper hygiene and sanitation for its public restrooms?
1. Regular cleaning and maintenance: Orchard Central has a team of dedicated staff members who are responsible for cleaning the public restrooms multiple times a day. They ensure that all the toilets, sinks, counters, and floors are thoroughly cleaned and disinfected to maintain proper hygiene.
2. Use of high-quality cleaning products: The shopping mall uses high-quality cleaning products that are proven to be effective in killing germs and preventing the spread of diseases.
3. Provision of hand sanitizers: To promote good hand hygiene, hand sanitizers are provided in each restroom for visitors to use before and after using the facilities.
4. Adequate ventilation: The restrooms at Orchard Central are designed with adequate ventilation systems that help eliminate odors and prevent the buildup of bacteria.
5. Automated flushers and faucets: All toilets and faucets in the restrooms are equipped with automated sensors, reducing touchpoints and promoting cleanliness.
6. Regular checks by facility management: The facility management team conducts regular checks throughout the day to ensure that everything is in working order, and any issues such as broken fixtures or leaks are promptly addressed.
7. Disposal of waste materials: Properly labeled bins for disposing of sanitary products are provided in every cubicle to prevent clogging and maintain cleanliness.
8. Education on proper restroom etiquette: Signs and posters reminding visitors of proper restroom etiquette, such as flushing after use, disposing of trash properly, washing hands, etc., are placed around the restrooms to encourage good hygiene practices.
9. Safety protocols during COVID-19 pandemic: During the COVID-19 pandemic, Orchard Central has implemented additional safety measures such as providing personal protective equipment (PPE) for staff cleaning the restrooms and increasing the frequency of cleaning and disinfection procedures.
10. Feedback mechanism: Orchard Central encourages visitors to provide feedback on their experiences at the mall, including restroom cleanliness. This helps them identify areas for improvement and maintain the high standards of hygiene in their public restrooms.
8. Are there any measures implemented to prevent overcrowding and maintain social distancing among shoppers at Orchard Central during the COVID-19 pandemic?
Yes, there are several measures implemented at Orchard Central to prevent overcrowding and maintain social distancing among shoppers during the COVID-19 pandemic. These include:
1. Limited Capacity: The mall has reduced its maximum capacity to adhere to safe distancing regulations set by the government.
2. SafeEntry Check-In: All shoppers are required to check-in via the SafeEntry system before entering the mall for contact tracing purposes.
3. Floor Markings: There are floor markings indicating safe distancing of at least 1 meter between shoppers in queues and high traffic areas.
4. One-Way Traffic Flow: Orchard Central has implemented a one-way traffic flow in certain areas of the mall to avoid congestion and ensure safe distancing.
5. Reduced Seating: Seating areas have been reduced or removed to discourage crowds from gathering and encourage shoppers to move along.
6. Hand Sanitizers: Hand sanitizers have been made available at various points throughout the mall for shoppers to use.
7. Regular Cleaning and Disinfection: High-touch areas such as escalators, elevators, handrails, and door handles are regularly cleaned and disinfected to minimize the spread of germs.
8. Staff Training: Staff members are trained on safe distancing measures and are responsible for maintaining these measures within their respective stores.
Overall, Orchard Central is taking these measures seriously and constantly reminding shoppers through announcements, posters, and digital screens about safe distancing guidelines while shopping in the mall during this period.
9. Do all shops and stores within Orchard Central follow strict safety protocols, such as regular sanitization and temperature checks for employees?
Yes, all shops and stores within Orchard Central are required to follow strict safety protocols, including regular sanitization of their premises and temperature checks for employees. These measures are in line with Singapore’s guidelines for safe management of workplaces during the COVID-19 pandemic. Additionally, visitors to Orchard Central are also encouraged to wear masks and practice social distancing while shopping or dining in the mall.
10. How does Orchard Central handle lost or unattended children, elderly or disabled individuals within the mall premises?
For the safety and security of all visitors, Orchard Central has a Lost & Found counter on Level 2 where lost children or individuals can be reported. Our mall security team is also available to assist in locating lost individuals.11. Does Orchard Central have a nursing room?
Yes, we have a nursing room located on Level 3 of the mall.
12. Are pets allowed inside Orchard Central?
No, pets are not allowed inside Orchard Central. However, service animals such as guide dogs are permitted.
13. Are there any wheelchair or stroller rental services available at Orchard Central?
Yes, we offer complimentary wheelchair rental services at our Concierge Desk on Level 1. Strollers are also available for rental at $2 per hour.
14. What are the opening hours for Orchard Central?
Orchard Central is open daily from 11:00am to 10:00pm.
15. How do I get to Orchard Central?
The nearest MRT station to Orchard Central is Somerset (NS23) on the North-South Line. The mall is also easily accessible by bus and taxi. You can refer to our Getting Here page for more detailed directions.
11. Is there a dedicated parking area for customers with disabilities at Orchard Central?
Yes, there is a dedicated parking area for customers with disabilities at B4 level of Orchard Central. There are also designated parking spaces for Blue Label cars at various levels in the car park.
12. Are ramps and elevators available for easy accessibility throughout the mall for wheelchair users at Orchard Central?
Yes, ramps and elevators are available throughout Orchard Central for easy accessibility for wheelchair users. The mall is equipped with barrier-free access such as automatic doors, wheelchair-friendly lifts, and spacious corridors to ensure ease of movement for all visitors regardless of their mobility requirements. Signages are also provided to indicate the location of these facilities.
13. What steps does Orchard Central take to address potential hazards, such as wet floors, broken tiles, or falling objects within the mall premises?
1. Regular inspections: Orchard Central conducts regular inspections and maintenance checks to identify and address any potential hazards within the mall premises.
2. Quick response to reports: If any potential hazard is reported by shoppers or staff, the mall management immediately responds to it and takes necessary actions to rectify the issue.
3. Proper signage: Hazard signs are placed in areas where there might be wet floors, broken tiles, or falling objects. This serves as a warning for shoppers to be cautious in these areas.
4. Non-slip flooring: The mall uses non-slip flooring materials in high traffic areas such as entrances, escalators, and staircases to prevent slips and falls.
5. Installation of safety barriers: Safety barriers are installed in areas where there is ongoing construction or repairs to prevent shoppers from coming into contact with potential hazards.
6. Regular cleaning: The mall has a team dedicated to keeping the premises clean and free of debris, which reduces the risk of trips and falls.
7. Proper lighting: Adequate lighting is maintained throughout the mall, including stairways and walkways, to ensure that shoppers can see potential hazards clearly.
8. Training for staff: Mall staff are trained on how to identify hazards and respond quickly before they become a danger to shoppers. They are also trained on proper emergency procedures in case of accidents.
9. Emergency response systems: Orchard Central has emergency response systems in place, such as fire alarms, sprinkler systems, first aid stations, and evacuation routes, in case of emergencies caused by potential hazards.
10. Educating shoppers: The mall management also educates shoppers through posters and announcements about being aware of their surroundings and reporting any potential hazards they may come across.
11. Regular maintenance: Any faulty fixtures or equipment that could potentially cause harm are regularly inspected and maintained to prevent accidents from happening.
12. High safety standards for tenants: Tenants within the mall are required to adhere to high safety standards and regularly check and maintain their premises to ensure they do not pose any hazards to shoppers.
13. Strict safety protocols: Orchard Central has strict safety protocols in place, and any violations are immediately addressed to prevent potential hazards.
14. Are there any guidelines regarding appropriate attire or behavior while visiting Orchard Central?
There are no specific guidelines regarding attire or behavior while visiting Orchard Central. However, as a shopping mall, it is expected that visitors dress appropriately and behave in a respectful manner towards other shoppers and staff. Respect for the mall’s rules and regulations, such as no smoking or littering, is also expected.
15. Is there CCTV surveillance in place at Orchard Central for security purposes?
Yes, Orchard Central has CCTV surveillance in place for security purposes. The building is equipped with a comprehensive network of cameras to monitor and record activities within the premises. These cameras help to deter potential threats and provide evidence in case of any incidents or emergencies.
16. Are all food establishments within Orchard Cental regularly inspected by relevant authorities for food safety standards compliance?
Yes, all food establishments within Orchard Central are regularly inspected by the relevant authorities such as the National Environment Agency (NEA) to ensure compliance with food safety standards. The NEA conducts routine inspections and enforces strict regulations on sanitation, hygiene, and food preparation processes to maintain high standards of food safety. In addition, Orchard Central also has its own in-house team to conduct regular checks and audits on the food establishments within the mall.
17. What precautions does Orchrd Cental take during thunderstorms, typhoons, or other extreme weather conditions?
Orchard Central takes several precautions during thunderstorms, typhoons or other extreme weather conditions to ensure the safety of its visitors and employees. These may include:
1. Regular maintenance checks: Before any extreme weather condition, the management team conducts regular maintenance checks on the building and facilities to ensure that everything is in proper working order.
2. Early warning system: Orchard Central has an early warning system in place which alerts visitors and employees about any extreme weather conditions. This allows people to take necessary precautions and evacuate the building if needed.
3. Securing outdoor facilities: All outdoor facilities such as rooftop gardens, cafe seating areas, and entrances are secured and closed off to prevent any accidents or damage during a storm.
4. Storm shutters: In case of a typhoon or strong winds, Orchard Central has storm shutters installed on all its windows to prevent damage from flying debris.
5. Emergency response team: The mall has an emergency response team trained to handle any emergencies that may occur during extreme weather conditions. They are equipped with first-aid kits and other necessary equipment to provide immediate assistance if needed.
6. Backup power supply: In case of a power outage, Orchard Central has backup generators to ensure that essential services such as lighting and fire safety systems continue to function.
7. Regular communication updates: The management team keeps visitors and employees informed about any changes in operating hours or safety measures through regular communication updates via social media, website and other platforms.
8. Evacuation plan: In case of an emergency evacuation is necessary, Orchard Central has evacuation routes clearly marked throughout the mall along with emergency exits for visitors and employees to follow.
9. Clearing outdoor areas after the storm: After a severe weather event, Orchard Central ensures that all outdoor areas are cleared of debris before reopening them for use by visitors.
10. Continuous monitoring: Throughout the duration of the extreme weather conditions, Orchard Central closely monitors the situation and takes necessary precautions to ensure the safety of everyone in the building.
18.Are parents and guardians advised on child safety measures while visiting play areas and attractions within Orchard Central?
It is not explicitly stated on Orchard Central’s website if parents and guardians are advised on child safety measures while visiting play areas and attractions within the mall. However, the mall does have a set of mall regulations that includes rules such as “Adult supervision is required for children under 12 years old in family-oriented zones” and “Children must be attended to all times in play areas”. It can be assumed that parents and guardians are advised on child safety measures through these rules and regulations. Additionally, Orchard Central also has customer service counters located throughout the mall where parents or guardians can seek assistance or advice on how to ensure their child’s safety while visiting the play areas and attractions within the mall.
19. Are there any noise control measures in place for events or performances held at Orchard Central to prevent disturbance to nearby residents?
Yes, Orchard Central has measures in place to mitigate noise disturbance during events or performances. These include using sound-absorbing materials and adjusting the sound levels to ensure that they are within the permissible limits set by the National Environment Agency. In addition, event organizers are required to obtain a permit from the relevant authorities and adhere to strict guidelines for noise control. Security personnel are also stationed at strategic locations to monitor and address any potential noise issues during events.
20. What measures are taken to ensure the safe disposal of waste and hazardous materials from shops and restaurants at Orchard Central?
1. Regular Waste Collection: Orchard Central has a scheduled waste collection system in place, whereby waste is collected and disposed of on a daily basis.
2. Segregation of Waste: All shops and restaurants in Orchard Central are required to segregate their waste into different categories such as general waste, recyclables, food waste, and hazardous materials. This segregation helps to ensure proper disposal of each type of waste.
3. Proper Packaging: Shops and restaurants are encouraged to use eco-friendly and biodegradable packaging materials to reduce the amount of waste generated.
4. Hazardous Materials Management: Orchard Central has trained staff who are responsible for the proper handling and disposal of hazardous materials such as chemicals, batteries, and electronic items. They are stored in designated areas before being collected by licensed waste management contractors for safe disposal.
5. Compliance with Regulations: Orchard Central strictly adheres to all government regulations on waste management, including the Environmental Public Health Act and the Singapore Standards SS 587:2013 – Code of Practice for Hazardous Waste Management.
6. Training and Awareness Programs: All tenants at Orchard Central undergo training on proper waste management practices to ensure they are aware of the correct procedures for disposing of different types of wastes.
7. Monitoring System: The building management team at Orchard Central conducts regular audits to monitor the effectiveness of their waste management procedures and make improvements if necessary.
8. Use of Green Technologies: Some shops and restaurants at Orchard Central have adopted green technologies like composting machines or food digester systems that help to process organic waste on-site reducing the volume that needs to be disposed of off-site.
9. Community Involvement: To promote awareness about responsible waste management, Orchard Central organizes community events like recycling drives or educational talks on sustainable living.
10. Collaboration with Licensed Waste Contractors: In addition to daily waste collection services, licensed contractors are engaged periodically for special cleaning services such as deep cleaning of grease traps in F&B outlets. This ensures proper disposal and maintenance of the property’s waste management facilities.