1. What steps has Ngee Ann City taken to ensure the safety and health of its visitors and employees?
Ngee Ann City has taken the following steps to ensure the safety and health of its visitors and employees:
1. Regular cleaning and disinfection: The mall is regularly cleaned and disinfected, especially high-touch areas such as escalator handrails, door handles, and elevator buttons.
2. Temperature screening: All visitors and employees are required to undergo temperature screening before entering the mall.
3. Mandatory wearing of masks: It is mandatory for all visitors and employees to wear masks within the premises of the mall.
4. Safe distancing measures: Floor markers have been placed throughout the mall to remind visitors to maintain a safe distance from others. Seating arrangements in common areas have also been adjusted to promote safe distancing.
5. Capacity control: Ngee Ann City has implemented measures to control crowd density in the mall, including limiting entry into certain stores or areas if they become too crowded.
6. Provision of hand sanitizers: Hand sanitizers have been made available at various locations throughout the mall for visitors’ use.
7. Contact tracing: Visitors are required to check-in using the safe-entry system when entering the mall for contact tracing purposes.
8. Regular health checks for employees: Employees undergo regular health checks, including temperature taking, to ensure that they are not feeling unwell before starting work.
9. Health and hygiene advisories: Posters and digital signage have been put up around the mall to remind visitors of good hygiene practices such as washing hands frequently and avoiding touching their face.
10. Work-from-home arrangements: Non-essential workers at Ngee Ann City are encouraged to work from home as much as possible.
11. Collaboration with tenants: Mall management works closely with tenants to ensure that they adhere to all safety measures, such as regular cleaning and implementing safe distancing guidelines within their stores.
12. Training for employees: Employees are trained on proper hygiene practices and how to handle any suspected cases of COVID-19 in the mall.
13. Regular updates and communication: Ngee Ann City regularly provides updates and reminders to visitors and employees about the safety measures in place through various platforms, including social media and digital screens within the mall.
2. Are there any designated areas for hand sanitization or hygiene stations in Ngee Ann City?
Yes, there are designated areas for hand sanitization and hygiene stations in Ngee Ann City. These are usually located at the entrances of the building, near elevators and escalators, and other high-traffic areas such as food courts and restrooms. 3. How frequently are high-touch surfaces cleaned and disinfected in Ngee Ann City?
According to the Ngee Ann City website, high-touch surfaces in common areas are cleaned and disinfected every two hours, while high-touch surfaces in toilets are cleaned and disinfected every hour.
In addition, there are regular cleaning and disinfection schedules for different areas of the mall, such as escalator handrails, lift buttons, and food court tables. Exact frequencies may vary based on the location and level of foot traffic in each area.
4. Are visitors required to wear masks while inside the premises of Ngee Ann City?
Yes, visitors are required to wear masks at all times while inside the premises of Ngee Ann City. This is in line with the government’s regulations and guidelines for COVID-19 prevention. Failure to comply may result in being denied entry or asked to leave the premises.
5. Is social distancing strictly enforced within the mall premises of Ngee Ann City?
Yes, social distancing is strictly enforced within the mall premises of Ngee Ann City. The mall’s management has implemented various measures to ensure that customers maintain a safe distance of at least one meter from others, including:– Clearly marked floor stickers and directional signs to guide and remind customers to keep their distance
– Limiting the number of people in lifts and restrooms at any given time
– Setting up barriers and spacing out seating arrangements in common areas such as food courts and waiting areas
– Regular announcements reminding customers to maintain safe distancing
– Deploying security personnel to monitor and enforce safe distancing guidelines
Customers are also required to wear masks at all times while inside the mall, except when eating or drinking. Failure to comply with these guidelines may result in penalties or being asked to leave the premises.
6. Are there any measures in place to control crowd density in popular areas of Ngee Ann City, such as food courts or retail stores?
Yes, there are measures in place to control crowd density in popular areas of Ngee Ann City. These measures include:
1. Limiting the number of customers allowed inside food courts and restaurants at any given time to ensure physical distancing.
2. Markings on the floor to indicate safe distancing between customers queuing for food or at cashier counters.
3. Temperature screening before entering the mall and mandatory wearing of masks.
4. Regular disinfection and cleaning of common areas and high-touch surfaces such as tables, chairs, and door handles.
5. Mall staff reminding and enforcing safe distancing measures.
6. Crowd control marshals stationed in popular areas to monitor crowd density and disperse crowds if necessary.
7. Implementation of a one-way traffic flow system in certain areas to prevent overcrowding.
8. Encouraging online or contactless payment options to minimize physical contact.
9. Limiting the number of people allowed on escalators and elevators at any given time.
10. Regular announcements over the mall’s PA system to remind shoppers to adhere to safe distancing guidelines.
7. Are temperature checks conducted at entrances for all those entering Ngee Ann City?
Yes, temperature checks are conducted at entrances for all individuals entering Ngee Ann City. This measure is implemented to screen for potential COVID-19 symptoms and to ensure the safety of everyone inside the building.
8. What actions are taken if a visitor or employee is found to have a fever or other symptoms related to COVID-19?
If a visitor or employee is found to have a fever or other symptoms related to COVID-19, they should be immediately separated from others and asked to leave the premises. They should also be advised to seek medical attention and follow self-isolation guidelines as recommended by their healthcare provider. The affected area where the individual was present should be thoroughly cleaned and disinfected according to CDC guidelines. The employer may also consider implementing contact tracing measures to determine who may have been in close proximity with the infected individual.
9. Are there any protocols in place for contact tracing in the event of a positive case within Ngee Ann City’s premises?
Yes, Ngee Ann City has a protocol in place for contact tracing in the event of a positive case within its premises. This includes:
1. Notification of relevant authorities – If a confirmed case is identified in Ngee Ann City, the relevant authorities will be informed immediately.
2. Identification and isolation of close contacts – Close contacts of the confirmed case will be identified through CCTV footage and other means, and isolated for 14 days.
3. Disinfection of affected areas – All areas where the confirmed case had been will be thoroughly disinfected as per guidelines provided by the relevant authorities.
4. Communication with tenants and staff – Ngee Ann City will inform all tenants and staff about the positive case and the measures being taken to contain it.
5. Contact tracing for visitors – For visitors to Ngee Ann City on the same day as the confirmed case, their details (name, contact number) will be recorded for contact tracing purposes.
6. Implementation of safe distancing measures – Tighter safe distancing measures may be implemented within Ngee Ann City to prevent further spread of infection.
7. Regular monitoring and review – The situation will be regularly monitored and reviewed by Ngee Ann City management to ensure that all necessary measures are being taken to prevent further spread of infection.
8. Collaboration with other stakeholders – Ngee Ann City may work closely with public health authorities and other stakeholders to assist in contact tracing efforts if needed.
10. Has Ngee Ann City implemented any capacity limits for their tenants or events within the mall?
Ngee Ann City may have implemented capacity limits for certain areas or events within the mall, depending on government regulations and guidelines. It is best to check with individual tenants or the mall management for specific information on capacity limits in different areas of Ngee Ann City.
11. Are there frequent reminders throughout the mall to adhere to safety and health precautions, such as wearing masks and social distancing?
It depends on the specific mall and its management policies. Some malls may have frequent reminders through signs, floor markings, and overhead announcements while others may not have as many reminders. It is recommended to check with the mall’s management for their specific safety guidelines before visiting.
12. Has Ngee Ann City installed barriers or dividers between seats/tables at its food court area?
Yes, Ngee Ann City has installed barriers and dividers between seats/tables at its food court area. These measures are in line with the enhanced safe distancing guidelines implemented by the Singapore government to prevent the spread of COVID-19. The barriers and dividers serve to create a physical barrier between customers dining at adjacent tables, reducing the risk of transmission through respiratory droplets.
13. How does Ngee Ann City handle queues outside popular stores during peak hours?
Ngee Ann City manages queues outside popular stores during peak hours by implementing crowd control measures. This may include setting up barriers or ropes to guide the line and prevent overcrowding, having staff members monitor the queue and ensure social distancing is maintained, and implementing a ticketing system for limited capacity stores. In addition, Ngee Ann City encourages shoppers to use their virtual queueing system via their mobile app to reduce physical waiting time and help manage crowds more efficiently. The mall also conducts regular announcements to remind shoppers to maintain safe distances while queueing.
14. Are there any outdoor seating areas available for dining options within the mall grounds?
Many malls have outdoor seating areas available for dining options. These may be located in a courtyard or patio area, or near the food court. These areas usually have tables and chairs set up for customers to enjoy their meals outside. Some malls even have rooftop dining options with outdoor seating for a unique experience. It is best to check with the specific mall you are interested in to see if they have any outdoor seating options available.
15. Does the management provide personal protective equipment (PPE) for employees working within Ngee Ann City?
There is limited information available on the specific policies of Ngee Ann City regarding personal protective equipment (PPE). It is suggested to contact the management directly for more details.
16. Have shopping bags been replaced with more sanitary options, such as disposable paper bags, within retail stores located inside the mall?
The use of shopping bags is largely dependent on individual store policies and preferences. Some stores may have implemented more sanitary options, such as offering disposable paper bags or encouraging customers to bring their own reusable bags. However, others may still be using traditional shopping bags. It is best to check with individual stores to see what options they have available.
17. Are visitors encouraged to use cashless payment methods while shopping at NgeeAnn city?
Yes, visitors are encouraged to use cashless payment methods while shopping at Ngee Ann City. The mall has partnered with various e-payment services such as GrabPay, AliPay and WeChat Pay, and also accepts major credit cards for convenient and contactless transactions. Furthermore, some stores within the mall may only accept cashless payments to promote a cash-free environment.
18.Are trade fairs or events held withinNgee Ann City required to follow specific safety and health guidelines?
Yes, trade fairs or events held within Ngee Ann City are required to follow specific safety and health guidelines. The guidelines may vary depending on the type of event and its expected number of attendees, but they typically cover areas such as social distancing measures, temperature checks, mandatory use of face masks, frequent disinfection of high-touch surfaces, proper ventilation, and limiting capacity to adhere to safe distancing requirements. It is important for event organizers to work closely with Ngee Ann City management and local authorities to ensure that all necessary safety measures are in place for the well-being of participants and staff.
19. Are elevators within Ngee Ann City equipped with sanitizing stations for visitors to use before and after use?
Yes, Ngee Ann City has installed sanitizing stations in the elevators for visitors to use before and after using them.
20. How does Ngee Ann City notify its visitors and tenants of any updates or changes in safety and health measures?
Ngee Ann City notifies its visitors and tenants of any updates or changes in safety and health measures through various channels, such as:
1. Displaying posters and signage throughout the mall premises with new safety guidelines and measures.
2. Sending email newsletters to tenants and registered visitors with updates on safety protocols.
3. Posting announcements on their official social media accounts, including Facebook, Instagram, and Twitter.
4. Utilizing digital screens and video walls within the mall to display important information related to safety measures.
5. Providing regular updates on their website’s news or announcement section.
6. Collaborating with tenant associations to disseminate information to all retailers.
7. Using in-store announcements and intercoms throughout the mall to remind visitors and tenants of safety protocols.
8. Conducting training sessions for all staff members to ensure they are aware of the latest safety guidelines.
9. Collaborating with local government authorities to distribute information through their channels widely.
10. Deploying staff members at strategic locations within the mall premises to assist visitors with any questions or concerns regarding the updated safety measures.