1. What safety measures should be taken while using escalators and elevators in Great World City?
1. Follow all safety signs and instructions: Pay attention to any signs or instructions posted near the escalators and elevators. These may include weight restrictions, capacity limits, and emergency contact information.
2. Stand facing forward: When riding an escalator, always face forward and hold onto the handrail for stability. Do not lean on the sides or sit on the steps.
3. Keep clothing and belongings clear: Make sure your clothing, bags, and other belongings are clear of the sides or opening of the elevator or escalator to avoid getting caught.
4. Hold children’s hands: Children should always be supervised when using escalators or elevators. Hold their hands firmly to prevent them from falling or playing on the equipment.
5. Do not overload: Be aware of weight restrictions on elevators and do not exceed the recommended maximum capacity.
6. Use caution when entering/exiting: Pay attention when entering or exiting an elevator, as it can suddenly stop or start moving. Also, wait for others to exit before boarding to avoid collisions.
7. Do not use in case of emergencies: In case of a fire alarm or other emergency situation, do not use the elevators and take the stairs instead.
8. Use emergency devices if needed: If you get stuck in an elevator, use the emergency communication device inside to call for help.
9. Avoid touching buttons with bare hands: Use tissues or gloves to press elevator buttons to reduce exposure to germs.
10. Report any issues immediately: If you notice any malfunctions or safety concerns with an escalator or elevator at Great World City, report it to a staff member immediately.
2. Are there any designated smoking areas within Great World City for the safety of non-smokers?
Yes, there are designated smoking areas within Great World City. These areas are usually located near the entrances or exits of the mall and have proper signage indicating that it is a smoking area. These designated smoking areas are designed to keep non-smokers safe from secondhand smoke.
3. How often are the fire exits and evacuation routes inspected for accessibility and effectiveness?
Fire exits and evacuation routes should be inspected regularly to ensure they are accessible and effective in the event of an emergency. The frequency of these inspections may vary depending on the size and layout of the building, but generally they should be done at least once a month.
Some factors that can affect how often fire exit and evacuation route inspections are conducted include:
1. Building Code Requirements: Some jurisdictions may require regular inspections of fire exits and evacuation routes as part of their building code regulations. These codes may specify the frequency and process for conducting these inspections.
2. Type of Building: The type and use of a building can also affect the frequency of fire exit and evacuation route inspections. For example, a high-rise office building may have more frequent inspections compared to a single-story retail store.
3. Occupancy Rate: How many people are in a building at any given time can also impact the frequency of inspections. Buildings with high occupancy rates, such as schools or shopping malls, will likely require more frequent inspections to ensure safe evacuation in case of an emergency.
4. Recent Modifications or Incidents: Any recent modifications to the building or incidents that could impact the accessibility or effectiveness of fire exits and evacuation routes may prompt more frequent inspections.
In addition to regular inspections, it’s important for building management to conduct periodic drills to test the efficacy of their fire exits and evacuation routes. This helps identify any potential issues before an actual emergency occurs.
4. Can visitors expect round-the-clock security surveillance and guidance in case of emergencies within the mall premises?
Yes, most malls have 24/7 security surveillance and trained security personnel to assist in case of emergencies. They also have emergency protocols in place to handle any situations that may arise within the mall premises. In case of emergencies, visitors can easily approach the nearest help desk or seek assistance from any mall staff.
5. How accessible are first aid kits, AEDs, and medical emergency services in Great World City?
First aid kits and AEDs can be found in various locations within Great World City, including:
1. In the Guardian pharmacy located on Level 2 next to the concierge desk.
2. In the medical centre located on Level 3 of Great World City.
3. Each of the toilet facilities throughout Great World City are equipped with first aid kits.
4. All escalator landings and lift lobbies are equipped with fire extinguishers, which can also be used as first aid kits in case of emergency.
5. Security personnel and staff are also trained to provide basic first aid assistance if needed.
In terms of medical emergency services, there is a 24-hour ambulance service that can be contacted by calling 995. There is also a medical centre located on Level 3 of Great World City that provides emergency medical care and consultation services. Additionally, there are several hospitals within close proximity to Great World City such as Gleneagles Hospital and Mount Elizabeth Hospital which provide round-the-clock emergency services.
6. What precautions should be taken while walking around large crowds or during peak shopping hours in the mall?
1. Stay alert and aware of your surroundings: It’s important to pay attention to your surroundings at all times. Be aware of who is around you and any potential hazards that could arise.
2. Keep your valuables secure: Make sure to keep your wallet, phone, or any other valuable items close to you and out of sight. Thieves often take advantage of crowded areas to snatch belongings.
3. Avoid carrying large amounts of cash: Instead, use credit or debit cards for purchases as they are more secure and can be easily cancelled if lost or stolen.
4. Stick to well-lit and populated areas: Avoid walking through dark or isolated areas, especially when alone. Stick to busy and well-lit areas where there are other people around.
5. Don’t carry too many bags at once: Carrying multiple shopping bags can make you an easy target for thieves. Try to consolidate your purchases into one or two bags that are easier to keep track of.
6. Keep a firm grip on your belongings: Make sure your bag is zipped up securely and hold onto it firmly at all times. If someone bumps into you, check immediately to make sure nothing was taken or dropped from your bag.
7. Have a plan in case you get separated from your group: Pick a designated meeting spot in case you get separated from the people you’re with, so you can easily find each other again in the crowd.
8. Avoid distractions: While it may be tempting to check your phone or listen to music while walking, this can distract you from potential threats around you. Stay focused on your surroundings while in crowded areas.
9. Consider using a fanny pack instead of a purse: Fanny packs can be worn securely around the waist, making it difficult for thieves to snatch them away.
10. Trust your instincts: If something doesn’t feel right or someone is making you uncomfortable, trust your gut and leave the area immediately. It’s always better to be safe than sorry.
7. Are there designated parking spaces for people with disabilities near the entrances/exits of Great World City?
Yes, there are designated parking spaces for people with disabilities near the entrances/exits of Great World City. These spaces are located at convenient locations, such as near ramps or elevators, to facilitate easy access for those with mobility difficulties. They are clearly marked with the international symbol of accessibility.
8. Are there any guidelines or rules for shoppers regarding carrying or consuming food and drinks within the mall premises?
1. Follow Mall Policies: Most malls have a set of policies and guidelines that shoppers are expected to follow. These may include rules about carrying outside food and drink within the mall premises. It is important to familiarize yourself with these policies before bringing food or drinks into the mall.
2. Avoid Spills or Messes: If you do bring food or drinks into the mall, make sure they are properly sealed and packaged to avoid spills or messes. Clean up any spills immediately and dispose of any trash in designated bins.
3. Be Considerate of Others: Remember that malls can get busy and crowded, especially during peak times. Be considerate of others around you when consuming food or drinks in common areas such as seating areas, corridors, or escalators.
4. Do Not Bring Outside Food into Restaurants or Cafes: Many malls have a variety of dining options available for shoppers. It is considered rude to bring outside food into these establishments, so make use of the available food options within the mall instead.
5. Do Not Eat While Walking Around: Avoid eating while walking around within the mall premises as this can be a safety hazard for yourself and others. Find a designated seating area or dining space if you need to consume your food.
6. Dispose of Trash Properly: If you do bring outside food into the mall, be sure to properly dispose of any waste in designated trash bins. Leaving trash behind not only creates a mess but also attracts pests and can be harmful to the environment.
7. Be Aware of Allergens: When carrying or consuming outside food, be mindful of those around you who may have allergies or sensitivities towards certain foods or ingredients. Try to avoid bringing potentially allergenic foods into shared spaces.
8. Respect Mall Personnel: In case mall personnel approach you regarding your consumption of outside food or drink within the premises, remain courteous and respectful towards them at all times.
9. Is there a safe pedestrian route connecting Great World City to nearby MRT stations or bus stops for commuters?
Yes, there are several safe pedestrian routes connecting Great World City to nearby MRT stations and bus stops for commuters. These include:
1. Walking along Zion Road and River Valley Road to reach the nearest MRT station, Tiong Bahru MRT, which is approximately a 10-minute walk from Great World City.
2. Crossing over to Kim Seng Road and walking towards Havelock Road to reach Great World MRT, which is approximately a 12-minute walk from Great World City.
3. Crossing the pedestrian bridge at Zion Riverside Food Centre to reach River Valley Road. From there, it is a short walk to Fort Canning MRT, which is approximately a 15-minute walk from Great World City.
4. Taking the free shuttle bus service provided by Great World City that connects to Dhoby Ghaut and Orchard MRT stations.
5. Walking along River Valley Road towards Orchard Road to catch various bus services that connect to different parts of Singapore.
Overall, there are well-lit pavements with designated pedestrian crossings and footpaths connecting Great World City to nearby transport hubs, making it safe for commuters to travel by foot.
10. Are there measures in place to prevent overcrowding during peak hours at popular stores or restaurants within the mall?
This depends on the specific mall and its policies. Some measures that may be in place include limiting the number of people allowed inside at once, implementing timed entry or reservation systems, enforcing social distancing guidelines, and increasing cleaning and disinfecting practices. Stores and restaurants may also have their own measures in place such as limiting the number of customers allowed inside at one time and offering online ordering or curbside pickup options. It is best to check with the mall or individual stores for their specific protocols during peak hours.
11. How is public hygiene maintained within common areas such as restrooms, food courts, and communal seating areas in the mall?
Public hygiene in common areas of malls is typically maintained through regular cleaning and disinfection procedures carried out by dedicated cleaning staff. This includes frequent wiping down and sanitizing of surfaces such as restroom fixtures, food court tables and chairs, and communal seating areas.
Restrooms are usually cleaned multiple times a day, with toilets, sinks, and counters being thoroughly disinfected to prevent the spread of germs. Restroom attendants may also be present to ensure supplies like soap and paper towels are always available for use.
Food court areas are also regularly cleaned, with tables and chairs being wiped down after each use. Some malls may provide self-service sanitizing stations or have employees stationed to sanitize high-touch areas like trays and condiment dispensers.
In communal seating areas throughout the mall, cleaning staff will regularly wipe down benches, chairs, and other surfaces. Some malls may also provide hand sanitizer stations in these areas for visitors to use.
Additionally, mall management may implement specific guidelines or regulations for maintaining public hygiene in their facilities. This could include rules on food consumption and disposal, personal hygiene practices, or designated smoking areas. Signs reminding visitors of good hygiene practices may also be displayed throughout the mall.
12. What are some recommended precautions to prevent theft or pickpocketing while shopping at Great World City?
1. Keep your belongings close to you: Keep your purse, wallet, and phone close to your body while shopping, either by using a crossbody bag or keeping them in a front pocket.
2. Avoid carrying large amounts of cash: Instead, opt for credit or debit cards for payment.
3. Be aware of your surroundings: Stay alert and keep an eye out for any suspicious individuals or activities.
4. Do not leave your belongings unattended: If you need to go try on clothes or use the restroom, bring all valuables with you or ask a friend or family member to watch over them.
5. Use extra caution in crowded areas: Pickpockets often target busy areas where it is easier to blend in and steal unnoticed.
6. Use ATM machines inside the mall: If you need to withdraw money, it is safer to use an ATM machine located inside the mall rather than one on the street.
7. Do not display expensive items: Avoid wearing or displaying expensive jewelry, watches, or electronics as it may attract unwanted attention from thieves.
8. Keep important documents safe: If carrying important documents such as passports or IDs, keep them secure in a hidden pocket or wallet with RFID blocking technology.
9. Stay vigilant at escalators and elevators: These are common areas for pickpockets to strike quickly and make a quick escape.
10. Travel in groups: Shopping with others can provide additional eyes and help deter potential thieves.
11. Use lockers if available: Some malls offer locker services where you can store your bags while you shop, providing added security for your belongings.
12. Trust your instincts: If something feels off or suspicious, trust your gut and remove yourself from the situation.
13. Are parents advised to supervise their children closely while playing on mall playgrounds or using interactive installations?
Yes, parents are advised to supervise their children closely while playing on mall playgrounds or using interactive installations. This is important for the safety of both the children and other users of the facilities. Mall playgrounds and interactive installations can be busy and crowded places, so it’s important for parents to keep an eye on their children to make sure they are following rules and not getting into any dangerous situations. Parents should also encourage their children to play safely and respect others while using these facilities.
14. Is it advisable to bring personal belongings such as handbags or wallets into fitting rooms while trying on clothes at retail stores?
It is generally safe to bring personal belongings such as handbags or wallets into fitting rooms at retail stores. However, it is recommended to keep an eye on your belongings and not leave them unattended in case of theft. If possible, you may also ask a store employee to watch your belongings for added security.
15. What emergency protocols are in place in case of power outages or other technical malfunctions within the mall?
The mall has a comprehensive emergency protocol in place to ensure the safety of our shoppers and employees in case of power outages or technical malfunctions. Here are some of the measures that we have in place:
1. Back-up generators: The mall is equipped with back-up generators that can provide electricity for essential areas such as emergency exits, stairwells, and security systems.
2. Emergency lighting: In case of a power outage, the mall has emergency lighting systems in place to ensure that all public areas are well-lit and safe for customers and employees.
3. Staff training: All mall staff are trained on how to respond to emergencies such as power outages. They know how to safely guide customers to exits and provide assistance if needed.
4. Communication system: The mall has a communication system set up so that our management team can quickly communicate with each other and with emergency services in case of any technical issues.
5. Evacuation plan: The mall has a detailed evacuation plan in case of an extended power outage or other emergency situation. This includes designated routes and meeting points for shoppers and employees.
6. Emergency supplies: The mall has stocked up on emergency supplies such as first-aid kits, flashlights, batteries, and other necessary items in case they are needed during an outage.
7. Regular maintenance checks: Our maintenance team conducts regular checks on all electrical systems to prevent malfunctions and keep them running smoothly. Any issues or potential problems are addressed promptly to prevent emergencies from occurring.
Our priority at all times is the safety and well-being of our customers and staff. We ensure that all emergency protocols are regularly reviewed and updated so that we can respond effectively to any unforeseen circumstances within the mall premises.
16. Are visitors allowed to take photographs/videos inside the mall, or are there designated areas for taking photos?
Visitors are generally allowed to take photographs and videos inside the mall, but it is always best to check with mall staff or security beforehand. In some malls, there may be designated areas or restrictions on photography, such as in luxury stores or at events. It is important to respect any restrictions in order to maintain a safe and enjoyable environment for all visitors.
17. What precautions should be taken when using ATMs located within Great World City?
1. Use ATMs during daylight hours: It is always safer to use ATMs during the daytime as it reduces the risk of being targeted by criminals.
2. Avoid using an ATM in isolated or poorly lit areas: Choose an ATM that is well lit and easily visible from the main road or surrounding areas.
3. Be aware of your surroundings: Before using the ATM, scan the area for any suspicious individuals or activities.
4. Avoid using the ATM if someone is lingering around it: If you notice anyone behaving suspiciously near the ATM, avoid using it and go to a different location.
5. Cover your PIN: Shield the keypad with your hand or body while entering your PIN to prevent others from seeing it.
6. Do not let strangers help you with transactions: If someone offers to help you with the transaction, decline politely and do not share your PIN or card details with them.
7. Keep your card ready before approaching the ATM: Be prepared before you reach the ATM so that you do not have to spend more time at the machine than necessary.
8. Check for any tampering signs on the ATM: Inspect the machine for any unusual devices or signs of tampering, such as scratches, tape residue, or loose parts.
9. Do not leave your receipt behind: Take your receipt after completing a transaction and dispose of it properly later on.
10. Never leave your card unattended: Always keep a close eye on your card while using an ATM and make sure to take it back after completing your transaction.
11. Use familiar ATMs from reputable banks: Avoid using unknown or unbranded ATMs as they may be more susceptible to skimming scams.
12. Trust your instincts: If something feels off about an ATM or its surroundings, trust your intuition and find another one to use.
13. Use a credit card instead of a debit card: Credit cards provide better fraud protection than debit cards, so consider using them at ATMs if possible.
14. Avoid counting money at the ATM: After completing your transaction, securely store your cash and count it later in a safe place.
15. Regularly check your bank statements: Keep a close eye on your bank statements to monitor for any unauthorized transactions.
16. Report any suspicious activity to the relevant authorities: If you notice anything suspicious while using an ATM, report it to the police or the bank immediately.
17. Be vigilant with online banking: Change your online banking password regularly and keep it secure. Never access online banking on a public or unsecured Wi-Fi network.
18. Is it recommended to carry cash or use credit/debit cards for shopping and dining at Great World City?
It is recommended to carry a mix of cash and credit/debit cards for shopping and dining at Great World City. While most shops and restaurants accept cards, it is always helpful to have cash on hand for smaller purchases, tips, or in case of any technical difficulties with card readers.
19. What is the protocol for reporting lost or found items within the mall premises?
Any lost or found items within the mall premises should be reported to the mall’s customer service or security team. They will assist in recording and tracking the item, and attempts will be made to locate the rightful owner. If the owner is not located, the item will be kept in a designated lost and found area for a certain period of time before being disposed of or donated to charity.If you have lost an item in the mall, you can also check with individual stores or tenants that you may have visited to see if they have found it. It is also helpful to provide a detailed description of the lost item when reporting it.
If you have found an item within the mall premises, it is important to turn it in to customer service or security instead of keeping it for yourself. This way, efforts can be made to return the item to its rightful owner.
In both cases, it is important to act promptly and keep track of any information provided by customer service or security regarding your lost or found items.
20. Are there any safety concerns related to large events or promotions held at Great World City that visitors should be aware of?
Great World City prioritizes the safety and well-being of all its visitors and staff. As such, the mall takes necessary precautions and measures to ensure the safe conduct of large events and promotions.
Some general safety concerns that visitors should be aware of when attending large events or promotions at Great World City include:
1. Crowd management: The mall may see a surge in crowds during events and promotions, which can lead to overcrowding and potential safety hazards. Therefore, it is important to follow instructions from event staff regarding entry and exit points, designated walkways, and any other safety guidelines.
2. Fire Safety: Great World City has a comprehensive fire safety system in place, including smoke detectors, sprinklers, and fire extinguishers. Visitors should familiarize themselves with the nearest emergency exits and evacuation routes.
3. Tripping hazards: During crowded events or busy periods, there may be an increased risk of tripping or slipping on objects left on the ground. Visitors are advised to watch their step while walking around the mall.
4. Security: The mall has security personnel stationed at various locations to ensure the safety of visitors. However, it is always advisable for individuals to keep an eye on their personal belongings at all times.
5. COVID-19 safety measures: In light of the ongoing pandemic, Great World City has implemented various safety measures in accordance with government regulations such as temperature checks, mandatory wearing of masks, social distancing markers, and regular disinfection of high-touch surfaces.
It is essential for visitors to be mindful of these safety concerns during any large event or promotion at Great World City to have a safe shopping experience.