1. Are there any designated smoking areas around Novena Square?
Yes, there is a designated smoking area located outside of Novena Square at the Outdoor Atrium on Level 1. Additionally, there are also designated smoking areas located at the outdoor seating areas on Level 2 and Level 3 of the shopping mall.
2. How do I get emergency medical assistance if needed while at Novena Square?
If you are in need of emergency medical assistance while at Novena Square, there are several options available:1. Call 995: If you or someone around you requires urgent medical attention, you can call 995 to request for an ambulance.
2. Approach the Information Counter: The Information Counter is located on Level 1 and is open daily from 10am to 10pm. You can approach the staff at the counter for assistance in contacting emergency services.
3. Seek help from any nearby stores: There are several healthcare facilities and pharmacies located within Novena Square, such as Guardian Pharmacy and Raffles Medical Clinic. You can approach the staff at these stores for assistance in getting emergency medical help.
4. Utilize AED machines: Automated External Defibrillators (AED) machines are installed throughout Novena Square, and can be used in case of a cardiac emergency. Staff members at stores or security guards will be able to assist with locating the nearest AED machine if needed.
5. Ask security personnel for help: There are security personnel stationed throughout Novena Square who can assist in getting emergency medical help if needed.
Remember to always stay calm and provide clear information about your location and situation when requesting for emergency assistance.
3. Is it safe to walk alone at night in the surrounding area of Novena Square?
Overall, the surrounding area of Novena Square is relatively safe to walk alone at night. This area is well-developed and there are usually a lot of people around, making it less likely for any incidents to occur.However, as with any city, it is always important to exercise caution while walking alone at night. Be aware of your surroundings and try to stick to well-lit and populated areas. Avoid isolated or dark alleys and be alert for any suspicious activity.
It is also advisable to carry a form of personal protection such as a whistle or pepper spray, and to let someone know your route and estimated time of arrival if you are walking alone at night. Trust your instincts and if you feel uncomfortable or unsafe, seek help from nearby establishments or call the police.
Overall, as long as you take necessary precautions, walking alone at night in the surrounding area of Novena Square should not be too much cause for concern.
4. What measures are in place to ensure food safety at the restaurants in Novena Square?
There are several measures in place to ensure food safety at the restaurants in Novena Square:
1. Regular Inspections: The restaurants in Novena Square undergo regular inspections by the National Environmental Agency (NEA) to ensure compliance with food safety regulations.
2. Food Safety Training: All staff working in the restaurants are required to undergo food safety training and obtain a Food Handler’s Certificate.
3. Temperature Control: All food items are stored, cooked, and served at proper temperatures to prevent bacterial growth.
4. Proper Food Handling: Restaurants follow strict guidelines for food handling, including hand-washing, using gloves and utensils, and avoiding cross-contamination.
5. Hygiene Practices: The restaurants must maintain a clean and hygienic environment, including regularly sanitizing surfaces and equipment.
6. Pest Control: Measures are taken to prevent pests from entering the restaurant premises, such as regular pest control treatments and ensuring proper waste disposal.
7. Traceability of Ingredients: Restaurants must keep records of their suppliers to trace the source of their ingredients in case of any issues or recalls.
8. Compliance with Regulatory Standards: All restaurants must comply with the standards set by the NEA for food safety, cleanliness, and hygiene.
9. Customer Feedback Monitoring: The management of Novena Square constantly monitors customer feedback regarding food quality and hygiene practices at its restaurants.
10. Swift Action Against Non-Compliance: Any breach of food safety regulations will result in prompt action by the authorities, which may include fines or suspension of operations until compliance is achieved.
5. Are there public restrooms readily available around Novena Square?
Yes, there are public restrooms available inside Novena Square as well as in nearby malls and buildings. Some places where you can find public restrooms near Novena Square include:1. United Square Shopping Mall: Located right next to Novena Square, this mall has multiple levels with clean and well-maintained restrooms on each floor.
2. Velocity @ Novena Square: Connected to Novena Square through a covered walkway, this mall also has restroom facilities on every level.
3. Tan Tock Seng Hospital: A short walk away from Novena Square, the hospital has public restrooms available for use.
4. Tan Tock Seng Community Health Building: This building is located right across from Tan Tock Seng Hospital and offers free public restrooms.
5. Thomson Medical Centre: Just a few minutes’ walk from Novena Square, this hospital has clean and accessible public restrooms on every floor.
6. MRT Stations: Both the Novena and Newton MRT stations have public restrooms that are easily accessible from Novena Square.
7. Hawker centres: There are several hawker centres located within walking distance of Novena Square, such as Whampoa Drive Market & Food Centre and Pek Kio Market & Food Centre. These places often have public toilets available for use by patrons.
Overall, there are many options for finding public restrooms near Novena Square, so you should have no trouble finding one when needed.
6. What steps does the mall take to prevent slip-and-fall accidents on its premises?
1. Regular Floor Maintenance: The mall management ensures that the floors are regularly checked and kept clean. Any spills or debris are immediately cleaned up to prevent accidents.
2. Clear Signage: The mall has clear and visible signs throughout the premises warning visitors of potential hazards such as wet floors, uneven surfaces, or steps. The placement of these signs is strategic and easy to spot.
3. Proper Lighting: Adequate lighting around the mall helps visitors see any potential hazards and avoid accidents.
4. Non-Slip Surfaces: High-traffic areas such as entrances, escalators, and stairs have non-slip surfaces to provide better grip for visitors.
5. Proactive Maintenance: The mall conducts regular maintenance checks on all areas of the facility, including floors, elevators, handrails, and escalators to ensure they are in good condition and safe for use.
6. Training Employees: All employees are trained on how to identify and report potential slip-and-fall hazards promptly. They are also trained on proper cleaning techniques and procedures to avoid causing slippery surfaces.
7. Snow and Ice Removal: During inclement weather conditions, the mall takes necessary precautions to remove snow and ice from walkways outside the building to prevent slip-and-fall accidents.
8. Handrails: Handrails are installed along staircases, escalators, and ramps in the mall to provide additional support and prevent falls.
9. Monitor Foot Traffic: During peak hours, malls can become crowded with shoppers which can increase the risk of slip-and-fall accidents. To prevent this, staff members monitor foot traffic closely and ensure a smooth flow of people.
10. Surveillance Systems: Most malls have surveillance systems in place that help staff monitor their premises for any unsafe conditions or behaviors that could lead to slip-and-fall accidents.
7. Are there any security guards patrolling the parking areas of Novena Square?
Yes, there are security guards patrolling the parking areas of Novena Square to ensure the safety and security of customers’ vehicles.
8. Does the mall have a designated first aid station or kit for emergencies?
Most malls have a designated first aid station or at least a first aid kit available for emergencies. However, it is always recommended to check with the specific mall management to confirm their protocol for medical emergencies. Some malls may also have trained personnel such as security guards or mall staff who are trained in basic first aid and can assist in case of an emergency. It is important to know the location of the first aid station or kit in case of any unforeseen circumstances.
9. How often are the elevators and escalators inspected and maintained for safety purposes?
Typically, elevators are inspected and maintained on a monthly basis, while escalators are inspected and maintained every three months. However, the frequency may vary depending on the type of elevator or escalator, its age, and its usage. In some cases, more frequent inspections and maintenance may be required for safety purposes. Additionally, elevators and escalators are also subject to annual safety inspections by government agencies to ensure they meet all safety standards.
10. Are there hand sanitizing stations placed throughout the mall for customers’ use?
This varies by mall, but many malls have implemented hand sanitizing stations near entrances and in high-traffic areas for customers’ use. It is recommended to check with a specific mall for their procedures and policies.
11. What are the fire evacuation procedures in case of an emergency at Novena Square?
The fire evacuation procedures at Novena Square are as follows:
1. Activation of the fire alarm: In case of fire or smoke, the fire alarm will be activated automatically. The alarm system includes strobe lights and sirens to signal an emergency.
2. Evacuation announcement: The building’s PA system will issue an evacuation announcement to all tenants and visitors, stating the location and nature of the emergency.
3. Evacuation routes and exits: There are clearly marked evacuation routes and exit signs throughout the mall. Follow these paths to evacuate safely in case of an emergency.
4. Do not use elevators: Elevators should not be used during a fire emergency as they may malfunction or trap people inside.
5. Assist those in need: If you come across anyone who requires assistance, such as elderly or disabled individuals, children, or pregnant women, help them evacuate safely.
6. Assembly point: The designated assembly point for Novena Square is at Boon Keng MRT station exit B. Make your way there after evacuating the building.
7. Proceed to safety: Once outside, move away from the building and follow instructions from emergency personnel.
8. Do not re-enter the building: Under no circumstances should anyone re-enter the building until it has been declared safe by the authorities.
9. Call for help: If you are unable to evacuate due to mobility constraints or other reasons, call 995 immediately for assistance.
10. Stay calm: It is important to stay calm during a fire emergency and follow instructions from staff members and emergency personnel.
11. Regular drills: Regular fire drills are conducted in Novena Square to ensure that everyone is familiar with the evacuation procedures in case of an emergency.
12. How is physical distancing enforced within the mall premises during peak hours?
Physical distancing is enforced within the mall premises during peak hours through the following measures:
1. Floor Markings: Floor markings are placed in high-traffic areas like entry and exit points, escalators, elevators, and queues to help people maintain a safe distance of at least 6 feet from each other.
2. Signage: Signs reminding people to maintain physical distance and follow safety protocols are put up throughout the mall.
3. Crowd Control: Mall security personnel are deployed in different areas to monitor and control crowds. They ensure that no area becomes too crowded and that customers follow physical distancing guidelines.
4. Limited Capacity: The mall management may limit the number of people allowed inside the mall at any given time to avoid overcrowding.
5. Restricting Entry: To prevent overcrowding, some malls may implement timed entry slots or restrict entry once their maximum capacity has been reached.
6. Public Announcements: Regular announcements are made over the PA system reminding customers to maintain physical distance while shopping.
7. Enhanced Cleaning and Sanitization: The mall management ensures frequent cleaning and disinfection of commonly touched surfaces such as doorknobs, handrails, restroom facilities, etc.
8. Safety Protocols for Employees: Mall employees are trained on following proper hygiene practices and maintaining physical distance while carrying out their duties.
9. Mandatory Face Masks: Wearing a face mask is mandatory for all customers and employees within the mall premises. Anyone found without a mask may be denied entry or asked to leave.
10. Security Checks: Security checks at entry points may be modified to allow for social distancing between individuals in line.
Overall, it is the responsibility of both customers and mall staff to follow these measures and ensure physical distancing is maintained during peak hours within the mall premises. Failure to comply with these guidelines may result in stricter enforcement actions by mall security or local authorities.
13. Are there designated bicycle racks for visitors who choose to cycle to Novena Square instead of driving?
Yes, Novena Square has designated bicycle racks for visitors who choose to cycle instead of drive. These racks can be found at various points around the mall and are marked with signage. Visitors are encouraged to use these racks to safely secure their bicycles while visiting the mall.
14. What precautions are being taken by stores within Novena Square to prevent the spread of COVID-19?
Some precautions being taken by stores within Novena Square to prevent the spread of COVID-19 include:
1. Mandatory mask-wearing for all staff and customers inside the mall.
2. Temperature screening at all entrances.
3. Enhanced cleaning and disinfection measures, especially in high-touch areas such as door handles, handrails, and elevator buttons.
4. Providing hand sanitizer stations throughout the mall.
5. Implementing safe distancing measures, including floor markers and limiting the number of people in stores at a time.
6. Encouraging contactless payment methods.
7. Regular reminders for customers to maintain safe distancing and practice good personal hygiene.
8. Allowing flexible work arrangements for staff, such as staggered shifts or working from home, when possible.
9. Promoting online shopping options for those who prefer not to visit the physical store.
10. Training staff on proper hand hygiene and how to respond if a customer shows symptoms of COVID-19.
These precautions are in line with the government’s guidelines and regulations for safe management measures during the pandemic.
15. Is it mandatory for all customers and staff to wear masks while inside the mall premises?
Customers and staff may be required to wear masks while inside the mall premises, depending on local government guidelines and policies. It is recommended to follow all health and safety protocols in place for the safety of everyone.
16. How often are common contact surfaces, such as door handles and handrails, sanitized within the mall’s premises?
This information is not readily available as it depends on the specific policies and procedures of each individual mall. It is likely that high-traffic areas and commonly touched surfaces are sanitized multiple times a day, but it is best to contact the specific mall for more detailed information.
17. Is there a lost and found department available in case personal belongings go missing within Novena Square?
Yes, there is a lost and found department available at the Customer Service Counter in Novena Square. You can report any lost items or inquire about any found items at the counter during their operating hours. Their staff will assist you with retrieving your lost belongings, if found.
18. What measures does the mall take to accommodate persons with disabilities and special needs within its premises?
The mall takes several measures to accommodate persons with disabilities and special needs within its premises, including:
1. Wheelchair Accessibility: The mall has ramps and elevators in place to ensure wheelchair accessibility throughout the mall.
2. Disabled Parking Spaces: The mall has designated parking spaces for disabled individuals near the entrance, making it easier for them to access the mall.
3. Accessible Restrooms: All restrooms in the mall are equipped with accessible stalls for wheelchair users.
4. Braille Signage: The mall has braille signage on elevators, restrooms, and other important areas throughout the premises.
5. Assistance from Mall Staff: Mall employees are trained to assist persons with disabilities or special needs by providing them with necessary information and guidance.
6. Reserved Seating Areas: Reserved seating areas are available at rest areas, food courts, and cinemas for those who have difficulty standing for extended periods.
7. Hearing Loops: Loop induction systems are installed in designated areas of the mall to assist visitors who use hearing aids.
8. Accessible Shopping Carts: The mall provides shopping carts with attached seats that can be used by individuals who have mobility issues or require assistance while shopping.
9. Tactile Paving: Tactile paving is installed on floors and sidewalks throughout the mall to help visually impaired individuals navigate through the premises safely.
10. Assistance Animals: Service animals are permitted inside the mall to accommodate visitors with disabilities that require a trained animal companion.
11. First Aid Assistance: Mall security personnel are trained in first aid procedures to provide immediate assistance in case of an emergency or medical situation involving visitors with disabilities or special needs.
12. Emergency Evacuation Procedures: The mall has specific emergency evacuation procedures in place for persons with disabilities or special needs, including designated safe zones and trained staff to assist them during emergencies.
13. Sensory-friendly Events: The mall organizes sensory-friendly events such as quiet hours and reduced lighting/sound levels to create a more comfortable environment for visitors with sensory sensitivities.
14. Special Assistance at Stores: Many stores within the mall have staff trained to assist customers with disabilities or special needs, and some offer specialized services like wheelchair rentals or personal shoppers.
Overall, the mall strives to provide a welcoming and inclusive environment for all visitors, regardless of their abilities or special needs.
19.Is there a hotline or customer service team available for reporting any safety concerns or incidents witnessed at Novena Square?
Yes, there is a safety hotline available for reporting any concerns or incidents at Novena Square. The number is +65 6255 5155 and it is available 24/7. Alternatively, customers can also approach any staff or security personnel at the mall for assistance.