1. What are the nearest hospitals/clinics around Raffles City in case of emergencies?
The nearest hospitals/clinics around Raffles City are:
1. Raffles Hospital (0.3 km)
2. Mount Elizabeth Hospital (0.8 km)
3. Gleneagles Hospital (1.5 km)
4. Tan Tock Seng Hospital (2.5 km)
5. Singapore General Hospital (3.7 km)
Note: This list is not exhaustive and there may be other nearby medical facilities available as well.
2. Are there designated emergency exits and assembly points within Raffles City?
Yes, Raffles City has designated emergency exits and assembly points for emergency situations. The emergency exits are clearly marked with illuminated signs and are located throughout the shopping mall on each level. The assembly points for evacuation drills and emergency incidents are located outside the main entrances of the mall, where staff members will direct people to once the alarms are triggered. These areas are also clearly marked with signs.
3. Are there any restrictions or guidelines for using escalators and elevators in the mall?
Yes, most malls have specific guidelines and restrictions for using escalators and elevators to ensure safety and efficiency. These may include:
1) Obeying the posted signs and following designated paths for entering and exiting the escalator or elevator.
2) Holding onto handrails while riding an escalator.
3) Keeping personal belongings, such as strollers or shopping carts, away from the edges of escalators and elevators.
4) Not pushing or shoving others while on an escalator or inside an elevator.
5) Standing still on the right side of an escalator to allow space for individuals who want to walk up or down.
6) Not exceeding the maximum capacity of an elevator, which is usually indicated by a sign inside the elevator car.
7) Refraining from jumping or performing any other risky behavior while riding an escalator or elevator.
8) Not bringing food or drinks onto escalators or elevators, as spills can be dangerous for other riders.
9) Using caution when wearing loose clothing, high heels, flip flops, or any other items that may get caught in escalator steps or doors.
10) Following any additional guidelines provided by mall staff at specific escalators and elevators, such as holding hands with small children while using them.
4. What safety measures are taken to prevent slip and fall accidents in Raffles City?
a. Non-slip flooring materials are used in high-traffic and wet areas such as bathrooms and entrances to prevent slipping.b. Regular maintenance and cleaning of the floors is conducted to ensure any spills or debris are promptly removed.
c. Area rugs or mats with non-slip backing are placed in areas that may be prone to water or dirt accumulation, such as near entrances.
d. Handrails and grab bars are installed on staircases and in bathrooms for better stability.
e. Lighting is adequate throughout the building to help visitors see potential hazards on the floor.
f. Warning signs are placed in areas where floors may be wet or slippery.
g. Floor surfaces are regularly inspected for any damages or wear and tear that may pose a risk for slips and falls.
h. Staff members receive training on how to handle spills and other potential hazards that could cause slip and fall accidents.
i. Emergency response procedures are in place should an accident occur, including immediate cleanup and proper documentation.
5. Is smoking allowed within the premises of Raffles City?
No, smoking is not allowed within the premises of Raffles City. This includes all indoor and outdoor areas, as well as in common areas such as elevators and staircases. Designated smoking areas can be found outside the building.
6. Are there any security personnel or cameras placed around the mall for safety purposes?
Yes, most malls have security personnel and security cameras placed throughout the building for the safety of shoppers and employees. They may also have emergency exits and protocols in place in case of any emergency situations.
7. What are the opening and closing hours of Raffles City, and are there any safety concerns during off-peak hours?
The usual opening hours for Raffles City are from 10:00am to 10:00pm daily. However, some stores may have varying opening and closing hours so it is advisable to check with individual stores for their specific operating hours.
During off-peak hours, there may be fewer people in the mall compared to peak hours. While the mall remains a generally safe and well-maintained environment, it is always important to exercise caution and awareness of your surroundings when visiting any public space, especially during off-peak hours. The mall also has security personnel patrolling the premises to ensure the safety of visitors. In case of any concerns or emergencies, there are also emergency hotlines available within the mall for assistance.
8. Are there clear signs and directions for fire exits in case of a fire emergency?
9. Are there functioning smoke detectors and fire extinguishers throughout the building?10. Are there emergency contact numbers visibly displayed in case of an emergency?
9. How often are fire drills conducted within Raffles City to ensure preparedness?
It is unclear how often fire drills are conducted within Raffles City as it may vary depending on the specific policies and procedures of the building’s management. If you have a specific concern or question, it would be best to contact the management office of the building for more information.
10. Are there accessible washrooms for individuals with disabilities within Raffles City?
Yes, there are accessible washrooms for individuals with disabilities within Raffles City. The mall has multiple wheelchair accessible washrooms on different levels, including one near the Basement 1 entrance near the lobby of the Fairmont Singapore hotel. These washrooms have spacious stalls, grab bars, and automatic doors for ease of use.
11. What precautions are taken to prevent overcrowding and maintain social distancing within the mall, especially during peak hours?
Some precautions that are taken to prevent overcrowding and maintain social distancing within a mall during peak hours may include:
1. Limiting the number of people allowed in the mall at one time through crowd control measures such as designated entrance and exit points, one-way flow, and limiting the number of shoppers per store.
2. Installing markers or signs on the floor to indicate proper social distancing (e.g. 6 feet) in high traffic areas such as escalators, elevators, and checkout lines.
3. Encouraging visitors to use alternative modes of transportation or staggered entry times to avoid rush hour crowds.
4. Utilizing technology such as apps or virtual queuing systems for customers to reserve shopping times or check-in upon arrival.
5. Increasing the frequency of cleaning and disinfection in common areas, restrooms, and high-touch surfaces.
6. Implementing contactless payment methods to reduce handling of cash or credit cards.
7. Installing plexiglass barriers at checkouts and customer service counters.
8. Providing hand sanitizing stations throughout the mall for both employees and visitors.
9. Limiting capacity in food courts and dining areas by removing seating or implementing table spacing protocols.
10. Communicating with visitors through announcements and signage about the importance of maintaining social distancing while inside the mall.
11. Enforcing rules and regulations regarding social distancing through security personnel or designated staff members.
12. Can visitors bring their own food and drinks into Raffles City or are there designated areas for eating and drinking?
Visitors are allowed to bring their own food and drinks into Raffles City, but there are designated areas for eating and drinking. These areas include the food court, restaurants and cafes within the mall. Additionally, there are also seating areas located throughout the mall where visitors can consume their own food and drinks.
13. Is first aid readily available within Raffles City in case of minor injuries or medical assistance required?
Yes, a first aid station is located on the fourth floor of Raffles City Shopping Centre near the escalators next to Robinsons Department Store. There are also several medical clinics within or nearby Raffles City including a 24-hour clinic on level 3 and a dental clinic on level 2. In case of any major emergencies, there is also a hospital, Raffles Hospital, adjacent to the shopping centre.
14. What is the procedure for lost or found items within Raffles City?
If you have lost or found an item within Raffles City, here is the procedure to follow:
1. For lost items:
– Contact the Customer Service Centre located at Level 1 of Raffles City Shopping Centre.
– Provide a detailed description of the item and your contact information.
– You can also check with individual stores or restaurants within Raffles City if you have lost the item in their premises.
2. For found items:
– Bring the item to the Customer Service Centre at Level 1.
– Staff will assist in logging and storing the found item.
– If possible, provide details such as where and when the item was found.
3. In both cases, it is important to report or bring in lost or found items as soon as possible.
4. If you have already left Raffles City when you realize you have lost something, you can still contact the Customer Service Centre at +65 6339 1455 and provide them with details of your lost item.
5. The staff will inform you if your lost item has been found by another visitor or handed over to them by a store/restaurant.
6. Once your lost item has been located and identified, you will need to present a form of identification before it can be returned to you.
7. Lost items are kept for a maximum of 3 months from the date they were reported, after which they may be disposed of if unclaimed.
8. It is advisable to keep all high-value items on your person at all times while visiting Raffles City. If necessary, utilize lockers provided at Level B1 near the taxi stand for safekeeping.
Note: Raffles City Management is not responsible for any loss or damage to personal belongings within its premises. Visitors are advised to take care of their own belongings at all times.
15. Are strollers/wheelchairs available for rent at Raffles City?
Yes, strollers and wheelchairs can be rented at Raffles City Shopping Centre. They are available at the Concierge located on Level 1, next to Robinsons Department Store.There is a refundable deposit required for the rental of the strollers and wheelchairs. For more information, please contact the Concierge or visit their official website.
16. Are pets allowed inside Raffles City?
Pets are generally not allowed inside Raffles City, except for service animals that assist persons with disabilities. However, some stores or restaurants may have their own policies regarding allowing pets inside their premises. It is best to check with individual stores beforehand.
17. Do vendors follow food safety regulations within the mall’s food court/ restaurants?
Most malls require their food court/restaurants vendors to follow food safety regulations in order to maintain the health and safety of their customers. These regulations may include proper handling of food, regular cleaning and sanitation of kitchen areas, and proper storage and temperature control for ingredients. Mall management may conduct occasional inspections to ensure that vendors are following these regulations. If a vendor is found to be violating food safety rules, they may be subject to penalties or even expulsion from the mall.
18. Is There a limit on carrying bags in certain stores as a safety precaution?
Yes, some stores may have a limit on the number or size of bags that customers are allowed to carry inside as a safety precaution. This is often in response to concerns about shoplifting or creating obstacles in case of an emergency. The specific limit and policies may vary by store and should be clearly indicated at the entrance or checkout area.
19. How often is cleaning and sanitization carried out in common areas such as restrooms, escalators, etc.?
Cleaning and sanitization of common areas such as restrooms, escalators, etc. is typically carried out multiple times a day. The frequency can vary depending on the level of foot traffic and usage of the area. For example, restrooms may be cleaned and disinfected every hour, while escalators may be sanitized every few hours or at the end of each day. Government regulations and guidelines may also mandate certain cleaning protocols for public spaces to ensure proper hygiene and minimize the risk of spreading illnesses.
20. Are there any designated parking spots for visitors with disabilities at the mall’s parking facilities?
Yes, most shopping malls have designated parking spots for visitors with disabilities. These spots are usually located close to the mall’s entrance and are wider than regular parking spaces to accommodate wheelchair ramps and other accessibility equipment. These spots may also have extra signage or markings to indicate that they are reserved for individuals with disabilities.